Social Media Chat Support Specialist

3 weeks ago

Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

Job Overview:
Primary Responsibilities:

- Respond to customer inquiries and support customer needs through chat channels on social media platforms,
- Resolve customer issues efficiently and effectively, aiming to provide first-contact resolution whenever possible.
- Build rapport and maintain strong customer relationships by providing accurate and relevant information, personalized solutions, and a friendly tone in Japanese.
- Collaborate with internal teams to investigate and resolve complex customer problems quickly, escalating when necessary.
- Stay up-to-date with product knowledge, policies, and procedures in order to provide accurate information to customers.
- Collaborate with the marketing team to provide insights and suggestions based on customer interactions and feedback.
- Monitor and analyze social media conversations to identify trends, common pain points, and areas for improvement.

**Requirements**:

- fluency in Japanese, with proficiency in English language.
- Previous experience in customer service, preferably in a chat support or social media support role.
- Exceptional written and verbal communication skills in both Japanese and English.
- Strong problem-solving skills with the ability to think quickly on your feet and provide creative solutions.
- Ability to multi-task, prioritize and manage time effectively to maintain service level agreements.
- Familiarity with social media platforms and their functionality.
- Excellent attention to detail and data entry skills.
- Ability to work in a fast-paced and ever-changing environment.

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance

**Education**:

- Bachelor's (required)

**Language**:

- Japanese (required)
- English (required)

  • Social Media Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    **About the Role**We are looking for a passionate and articulate Vietnamese speaker to join our growing Social Media Chat Support team As a Social Media Chat Support Specialist, you will be the first line of defense for our customers on social media platforms, providing exceptional customer service and resolving inquiries in a timely and efficient manner....

  • Social Media Chat Support Representative

    1 week ago

    Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are seeking a dedicated and Vietnamese-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will be responsible for providing exceptional customer support and assistance to our customers through various social media channels. Fluency in Vietnamese and strong communication skills in both Vietnamese and...

  • Social Media Chat Support

    4 days ago

    Kuala Lumpur, Malaysia RMJ Consulting Sdn Bhd Full time

    **Position**: Social media Chat Support (Malay & English Speaker) **Type**:Permanent **Location**: KL Sentral (On site) **Working hours**: Rotational Shift **Target start date**: 8 April 2024 / 15 April 2024 1. Provide prompt and professional customer support via social media platforms, focusing primarily on chat interactions. 2. Respond to inquiries,...

  • Social Media Chat Support Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are seeking a highly motivated and Mandarin-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will provide excellent customer support and assistance to our customers via social media channels. Fluency in Mandarin and strong communication skills in both Mandarin and English are essential for this...

  • Social Media Chat Support Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are seeking a dedicated and Thai-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will be responsible for providing exceptional customer support and assistance to our customers through various social media channels. Fluency in Thai and strong communication skills in both Thai and English are essential...

  • Social Media Chat Support

    3 weeks ago

    Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    **About the Role** We are looking for a passionate and articulate Vietnamese speaker to join our growing Social Media Chat Support team! As a Social Media Chat Support Specialist, you will be the first line of defense for our customers on social media platforms, providing exceptional customer service and resolving inquiries in a timely and efficient manner....

  • Social Media Chat Support Representative

    1 week ago

    Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are seeking a highly motivated and Mandarin-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will provide excellent customer support and assistance to our customers via social media channels. Fluency in Mandarin and strong communication skills in both Mandarin and English are essential for this...

  • Social Media Chat Support Representative

    1 week ago

    Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are seeking a dedicated and Thai-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will be responsible for providing exceptional customer support and assistance to our customers through various social media channels. Fluency in Thai and strong communication skills in both Thai and English are essential...

  • Social Media Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LTS Search Full time

    Company DescriptionLanguage Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders.Role DescriptionThis is a full-time on-site role in Kuala Lumpur for a Social...

  • Social Media Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RMJ Consulting Sdn Bhd Full time

    Position: Social media Chat Support (Malay & English Speaker)Type:PermanentLocation: KL Sentral (On site)Working hours: Rotational ShiftTarget start date: 8 April 2024 / 15 April 2024Provide prompt and professional customer support via social media platforms, focusing primarily on chat interactions.Respond to inquiries, concerns, and complaints from...

  • Social Media Chat Support

    4 days ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Social Media Chat Support - English Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,800 + KPI allowance Start date: 8 April **Requirements**: - Diploma and above - Must have 1 to 2 years customer service experience **Responsibilities**: - Comprehend customer inquiries and provide responses through the relevant...

  • Social Media Chat Support

    4 weeks ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...

  • Social Media Chat Support

    5 days ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...

  • Social Media Chat Support

    4 days ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...

  • Japanese Social Media Chat Support

    2 months ago

    Kuala Lumpur, Malaysia LTS Search Full time

    (VISA AND ONE WAY FLIGHT TICKET PROVIDED) Responsibilities: - Respond to user inquiries by Chat - Dealing with Social Media, Content and Accounts **Job Types**: Full-time, Permanent **Salary**: RM8,500.00 per month Schedule: - Rotational shift **Language**: - Japanese (preferred) - English (preferred)

  • Japanese Social Media Chat Support

    1 week ago

    Kuala Lumpur, Malaysia LTS Search Full time

    (VISA AND ONE WAY FLIGHT TICKET PROVIDED) Responsibilities: - Respond to user inquiries by Chat - Dealing with Social Media, Content and Accounts **Job Types**: Full-time, Permanent **Salary**: RM8,500.00 per month Schedule: - Rotational shift **Language**: - Japanese (preferred) - English (preferred)

  • Social Media Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Social Media Chat Support - EnglishLocation: KL SentralWorking hours: 24/7 rotational shiftSalary: RM3,800 + KPI allowanceStart date: 8 AprilRequirements: Diploma and above Must have 1 to 2 years customer service experienceResponsibilities: Comprehend customer inquiries and provide responses through the relevant channel: chat. Grasp customer...

  • Social Media Chat Support-korean Speaker

    2 weeks ago

    Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    **Job Title: Social Media Chat Support (Korean Speaker)** Work Type: Permanent RoleLocation: KL Sentral, Kuala Lumpur **Basic Salary: - ** - With Experienced - Basic RM6600 + RM1000 (Complexity Allowance) - Fresh Graduates - Basic RM6400 + RM1000 (Complexity Allowance) **Responsibilities**: - Identifies, investigates, and resolves users problems with...

  • Social Media Chat Support

    3 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Social Media Chat Support Mandarin Speaker Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,200 - RM4,100 (basic) + RM500 complexity allowance (fixed) + KPI allowance + shift allowance **Requirements**: - Degree fresh graduate welcome to apply - Diploma holders with 1 year CS experience - SPM leavers with 3 years CS...

  • Social Media Chat Support-korean Speaker

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    Job Title: Social Media Chat Support (Korean Speaker)Work Type:Permanent RoleLocation:KL Sentral, Kuala Lumpur**Basic Salary: - * With Experienced Basic RM6600 + RM1000 (Complexity Allowance) Fresh Graduates Basic RM6400 + RM1000 (Complexity Allowance)Responsibilities: Identifies, investigates, and resolves users problems with their Social Media account...