Vietnamese Chat Support Specialist(Malaysia)
7 months ago
**Role**:Chat Support Executive
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Semi-Voice- Vietnamese Speaking Chat Support Specialist**
*Location:* Kuala Lumpur, Malaysia
*Salary & Benefits:*
- Basic Salary: RM4000
- Complexity Allowance: RM500
- Housing Allowance: RM200
- KPI Monthly: Up to RM300
- Flight ticket and relocation assistance provided
- Immediate joining opportunity
*Job Description:*
- Ensure swift resolution of customer issues while maintaining accuracy.
- Handle escalations efficiently, tracking them to resolution.
- Adhere meticulously to documented call flows, work processes, and complaint management procedures.
- Meet and exceed all SLAs with a strong focus on customer satisfaction.
- Communicate professionally and effectively in both English and Vietnamese.
- Bachelor's degree in any field.
- Willingness to work rotational shifts, weekends, and holidays.
- Knowledge of social media platforms is advantageous.
*Requirements:*
- Bachelor's degree holder with a valid passport for the next 14 months.
- Currently residing in Vietnam.
- Immediate availability to join upon hiring.
- Excellent English communication skills.
*How to Apply:*
*Note: This is an urgent position. We do not charge job seekers. All expenses related to flight tickets and relocation will be covered by the company.*
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