Chat Support-japanese and Vietnamese Speaker
3 weeks ago
**Job Overview**:
We are seeking a highly motivated and talented individual to join our team as a Multilingual Chat Support Representative. In this role, you will be responsible for providing exceptional customer support through chat in both Japanese and Vietnamese languages. Your primary objective will be to assist customers with inquiries, resolve issues, and ensure their overall satisfaction with our products and services.
**Responsibilities**:
- Provide timely and accurate responses to customer inquiries and issues via chat in Japanese and Vietnamese languages.
- Assist customers with product information, troubleshooting, and technical support.
- Address customer concerns and complaints with professionalism and empathy, aiming for swift resolution.
- Utilize available resources and tools to effectively troubleshoot and resolve customer issues.
- Maintain comprehensive knowledge of products, services, and company policies to provide accurate assistance.
- Collaborate with cross-functional teams to escalate complex issues and provide feedback for continuous improvement.
- Ensure customer satisfaction by delivering high-quality support and building positive relationships with customers.
- Document customer interactions, issues, and resolutions accurately in the company
**Salary**: RM7,000.00 - RM8,000.00 per month
Supplemental pay types:
- 13th month salary
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