Chat Support

4 days ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

Designation: Chat Support (Japanese Speaker)
Location: KL Sentral
Working hours: 24/7 rotational shift

**Requirements**:

- Local Malaysians with JLPT N1 or N2
- Fresh graduates welcomes
- Diploma with at least 1 year customer service experience

**Responsibilities**:
2. Understand customer inquiries and direct them to the appropriate support channel.
3. Handle customer escalations by promptly responding, tracking, and escalating them when necessary.
4. Execute all procedures accurately, including adhering to documented call flows, work processes, data entry requirements, and complaint management processes.
5. Ensure compliance with all Service Level Agreements (SLAs).
6. Display a strong focus on customer service and take ownership to ensure customer satisfaction.
7. Deliver professional and competent customer service at all times.
8. Communicate effectively with customers in a friendly and polite manner, following established processes.
9. Possess fluent and spontaneous reading, writing, and speaking skills in both English and, for native speakers, their native language.

Pay: RM7,000.00 - RM8,000.00 per month

Schedule:

- Weekend jobs

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What JLPT level do you have?

**Education**:

- Bachelor's (preferred)

**Language**:

- Japanese (required)


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