Social Media Chat Support

6 months ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Social Media Chat Support - Vietnamese Speaker
- Location: Kuala Lumpur Sentral, Malaysia.
- Salary: RM4000 (Basic) + RM500 complexity allowance + Housing Allowance RM200
- Permanent Job
- Language: Vietnamese Speaker + English (English B1/B2)
- Joining Date: ASAP
- Headcount: 23
- Highlight:

- Bachelor’s Degree or Diploma with 1 year Call Center experience. School Certificate should be in English language
- At least 16 months validity period on Passport
- Applicants should be willing to relocate to Malaysia, paperwork and relocation expenses will be handle by the company.
- DUTIES AND RESPONSIBILITIES:

- Understand customer enquiries and ensure they are answered or routed through the
- Appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as
- Required
- Perform all procedures accurately, including following Facebook documented call flows, work
- Processes, data entry requirements, and complaint management processes
- Ensure all slas are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers
- Are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the
- Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and Vietnamese Language.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM4,500.00 per month

Application Question(s):

- Are you willing to relocate to Malaysia?
- Are you a Vietnamese?



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