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Live Chat Support

7 months ago

Kuala Lumpur, Malaysia LTS Search Full time

**Company Description**

Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders.

**Role Description**

This is a full-time on-site role in Kuala Lumpur for a Live Chat Support - Mandarin Speaker (Fresh Graduates). The role entails providing customer support and handling live chats in Mandarin with proficiency and accuracy. The role involves working in shifts and adhering to the company's policies and procedures.

**Designation**: Social Media Chat Support - Mandarin Speaker

**Location**: KL Sentral

**Working hours**: 24/7 rotational shift

**Salary**: RM3,200 - RM4,100 (basic) + RM500 (complexity allowance) + KPI allowance + shift allowance
- ______________________________________________

**Requirements**:

- Able to read and write in simplified and traditional Chinese
- Diploma holders require 1 year working experience
- SPM leavers with 3 years working experience
- Strong customer service skills
- Excellent written and verbal communication skills
- Ability to work in shifts
- Eye for detail and ability to multitask
- Ability to work in a fast-paced environment
- Familiarity with live chat support systems is a plus

**Responsibility**
- Manage customer escalations and ensure that these are answered, tracked, and escalated as Required
- Perform all procedures accurately, including following documented call flows, work processes,data entry requirements, and complaint management processes
- Understand customer enquiries and ensure they are answered or routed through the

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,200.00 - RM4,100.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you able to start immediately?

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)