[airline Industry] Customer Experience Advisor

**Job Title**: Manager, Joint-Airline Business & Partnership Strategy **Reports To**: Senior Manager, Joint-Airline Business & Partnership Strategy **Role Purpose**: Translate the MAG airline partnership strategy into partnership plans and project manage the plan for Joint Business partners and some strategic partners **Key Accountability**: - Project...

**Job Title**: - Lead, ITBP Airline Operations (Ground Operations) **Reports To**: - Senior Manager, ITBP Airline Business **Role Purpose**: - Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost...

**Position Title**: - Executive, Airlines In-Flight Contracts **Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with...

Location: KL Sentral (Nearby LRT KL Sentral) Type : Permanent Salary : Basic RM4,000 + RM200 House Allowance + KPI Working Hours: 9 AM - 9 PM (9 hours working, rotational) (Monday - Sunday) **Rotational week off** **Duties and Responsibilities**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or...

**Job Title**: Executive, Customer Relations **Reports To**: Assistant Manager and Senior Executive, Customer Relations **Role Purpose**: - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. - Expected to provide excellent customer support by delivering...

**Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...

**Job Title**: - Grooming Standards Executive **Reports To**: - Senior Manager Cabin Crew, In-Flight Services **Role Purpose**: - To ensure that cabin crew members adhere to professional grooming standards, creating a consistent and polished appearance that aligns with the airline's brand image. It is crucial role in maintaining a positive and...

Travel Advisor (LUXE)Job Role & PurposeWe are seeking a highly motivated Travel Advisor with experience in sales and/or client-facing roles from any field or industry. Prior experience in the travel industry is an advantage. The ideal candidate possesses a high degree of emotional intelligence, the ability to actively listen and understand customer needs,...

DUTIES AND RESPONSIBILITIES: Primary Job Functions: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and...

**Have experience in Customer Service Airlines (booking, reservation for airlines).**: - **Mandarin Spoken ONLY.**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect...

**Position Title**: - Manager, Industry Affairs **Reports To**: - Senior Manager, Government Relations **Position Summary**: - Assess overall group compliance and lead MAG compliance activities to resolve any gaps in key industry requirement. Stays abreast of developments and changes in Industry policies. - Strategize and accomplishes MAG’s corporate...

**Job Title**: Controller Hub Control Centre **Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient...

Primary Job Functions: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to...

We're seeking a dedicated and results-driven professional to fill the role of Global Airline Partnership Specialist in Malaysia.As a Global Airline Partnership Specialist, you'll be responsible for maintaining effective communication and close collaboration with airline partners, promptly collecting and updating relevant policies. You'll work closely with...

Job Overview:We are seeking an experienced Team Lead to oversee our Airlines Industry Team. As a Senior Operations Manager, you will be responsible for managing a team of 20 to 25 FTEs and driving performance to meet targets.Key Responsibilities:Team Performance: Drive continuous improvement in team performance and metrics.Client Relationships: Build and...

**Job Title**: Officer, Aircraft Services **Reports To**: Duty Manager, Aircraft Services **Division**: AeroDarat Services **Department**: ADS - KLIA Ops Aircraft Services **Role Purpose**: Perform Ramp and Baggage Services activities in accordance to SOP and responsible for smooth coordination of Ramp and Baggage Services activities performed by...

Company Overview: Informa Markets is a leading provider of global platforms for industries, creating opportunities for businesses to connect and thrive. Our division within Informa organises over 500 large-scale branded events annually, fostering relationships between buyers and sellers across 14 specialist markets.Job Description: As an Airline (Sr...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language customer support Native speaker knowledge of airline policies - We are currently hiring for** Customer Service Representative...

**Position Title**: - Manager, MICE **Reports To**: - Senior Manager Leisure **Position Summary**: - The main objective of this role is to develop and execute relevant strategies to capture and grow the MICE segment and enhance Malaysia Airline's and Firefly presence in MICE market segment. - This role involves close collaboration with sales team...

**Job Title**: - Catering Hi-Lift Driver **Reports To**: - Duty Manager Aircraft Services **Role Purpose**: - Hi-Lift Driver is responsible for promoting and delivering safe, timely and efficient ground handling services including operating all ground equipment to our contractual customer airlines. This is to be carried out in accordance with AeroDarat,...