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Executive, Benefit Services

4 weeks ago

Kuala Lumpur, Malaysia Malaysia Airlines Full time

**Reports To**:

- Senior Executive, Benefits Services

**Position Summary**:

- Working together with the team in managing the day-to-day staff travel-related queries by analyzing and identifying the solution to ensure compliance with the Group Corporate Human Capital Policy and at the same time delivering accurate and timely responses to customers..

**Key Accountability**:

- Manage user access and other functionalities of the travel portal.
- Maintaining employee data by uploading on weekly basis the employee information to the travel portal
- Performing audit functions on staff travel data to ensure the accuracy of the information from time to time
- To log and track the issues in the tracking system for reporting and closure purposes
- To escalate complex issues to HC Subject Matter Expert (SME) for resolution as well as work closely with other Business Units in solving the issues
- To conduct a User Acceptance Test for any new changes to the system
- Actively involved with improvement projects for staff travel and inter-departmental improvement projects
- To carry out any other task as assigned by the immediate Supervisor

**Qualifications & Working Experience**:

- Degree Holder.
- 1 -2 years of working experience in Airlines Reservation & Ticketing

**Area of Experience**:

- Added advantage to know about airline reservation and ticketing and customer service

**.**

**Personality Skills**:

- Ability to work under pressure in a calm manner with excellent customer service, good communication skills both written and oral, independent, friendly