Reward & Benefits, Non-mgmt

3 weeks ago

Kuala Lumpur, Malaysia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT DIGITAL BUSINESS SOLUTIONS IS LOOKING FOR A REWARDS & BENEFIT SPECIALIST**

**SENIORITY LEVEL**:Junior Non Management

**FUNCTION**: Human Resources

SALARY RANGE: Starting at RM 3,900 + Excellent Benefits + Bonus

**LOCATION**:Bandar Sunway, Selangor

**ROLE POSITIONING AND OBJECTIVES**

**Reports To**:Head of Rewards & Benefits

**Reporting Level**:Individual Contributor

**Geographic Scope**:Asia Pacific, Middle East & Africa (APMEA)

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Tier 2 resource aligned to Reward & Benefits specialism accountable for ensuring that relevant processes are always delivered effectively by providing excellent customer services, advising on related legislation and maintaining compliance
- Is expected to execute Reward & Benefit related service requests sent by the CoE or Business HR as well as answers complex Employee queries related to Reward & Benefit matters
- Is responsible for processing transaction requests and group changes e.g. annual bonus schemes
- Works closely with HRBPs and CoEs to deliver HR strategy, processes and ad hoc project support
- Assists with the resolution of complex Employee queries related to Reward & Benefits, including by providing a detailed explanation of Reward & Benefits legislation, policy and procedures
- Provides specialist technical expertise for the implementation of Reward & Benefits initiatives. Identifies populations impacted by changes to eligibility and works with the Reward CoE to deliver communications and transact data updates
- Proactively handled Reward and Benefits technology solutions using the HR procedures and guidance available to them
- Supports the execution of benefit enrolment activities including documentation validation, data entry and confirmation of elections
- Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
- Ensures the collection, maintenance, accessibility and relevance of HR knowledge and content related to the specialist area through Aurora channels in line with BAT standards.
- Works closely with relevant CoE to ensure specialist content hosted on knowledge management channels in line with the strategy and works with Knowledge & Content Manager to upload as appropriate
- Finds opportunities to improve the specialist services, processes and escalate them appropriately
- Develops and distributes communications regarding changes to specialist services, policies, processes or programmes

**ESSENTIAL REQUIREMENTS**
- A Bachelor's degree holder in Human Resources, Business Administration or equivalent.
- Having at least 1 year of working experience and exposure in the Reward & Benefits area
- Possess a basic knowledge and understanding of HR practices and compensation cycle management
- Strong work ethic with a positive attitude and good analytical skills
- Excellent customer service mind set with good communication and excellent problem-solving skills
- Possesses a high degree of professionalism, patience and grace in servicing clients
- Resourceful, proactive, attention to detail and a great teammate
- Proficiency in Microsoft Word, PowerPoint and Excel
- Having knowledge and experience in Success Factors will be an added advantage

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference

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