Customer Support
7 months ago
This role is with one of our International BPO client based at Kuala Lumpur, Malaysia.
**Customer Support - Korean Speaker**
**Role Description**
This is a full-time on-site role for a Korean speaking Customer Support professional. As a Customer Support, your day-to-day tasks will include providing technical support and assistance to Korean-speaking customers, ensuring customer satisfaction, and resolving any issues or concerns they may have. You will also utilize your analytical skills to identify and troubleshoot problems, and work closely with the team to provide effective solutions.
**Key Responsibilities**
- Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
- Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
**Skills & Experiences**
- Bachelor Degree in any fields
- Korean language
- Willing to work on public holidays and shift rotates (24x7)
**Working hours**:
- 24/7 (8H working+1H Lunch +0.5H break)
- 3shifts ( 8-17:30/ 13:30-23/ 22:30-8 MY time)
- 5 days in a week (Mon to Sun)
**Location**:
- KL, Malaysia
**Language requirement**:
- Korean + Fluent English
- Korean
Pay: RM9,000.00 - RM9,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Language**:
- Korean (required)
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