Customer Support Specialist
2 days ago
We are looking for a Customer Support Specialist to assist our customers for onboarding our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**:
- Optimise customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Establish a clear mission and initiate strategies focused towards that mission.
- Set-up service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
**Requirements**:
- Proven working experience as customer service or sales experience.
- Excel in English.
- Working knowledge of customer service software and tools.
- Ability to think strategically and to lead.
- Excellent client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Possess at least a Diploma or Bachelor's Degree in Business Administration or related field.
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