Customer Support Specialist
1 week ago
About Us
We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value.
About the role
We are in the period of significant growth. Working within a supportive and challenging environment, employee development and progression is at the forefront of our working culture, so this position will offer excellent ongoing opportunities.
The functions of a customer support specialist include answering customer questions, offering answers, and introducing clients to the features and functionalities of the product. You must be a great communicator with the capacity to gain our clients' trust to be successful in this position. In the end, you will contribute to building our reputation as a business that provides top-notch customer assistance throughout all sales and after-sales operations.
Essential Roles and responsibilities:
- Identifying demand of the customer and assisting clients in using particular features
- Examine and report product flaws (for instance, by testing various scenarios or testing from the viewpoint of users).
- Check in with clients to make sure their technical problems are fixed
- Update our internal databases with details regarding technical problems and helpful client conversations
- Keep track of client issues and get in touch to offer support.
- Share new features and functionalities with customers.
- Collect client feedback and communicate them to our product, sales, and marketing departments.
Qualifications:
- Bachelor’s degree or High School Diploma
- Exceptional Mandarin AND English language skills - both written and oral is Mandatory
- Multi-tasking abilities & patience when handling challenging cases
- Excellent communication and problem-solving skills
- Experience using help desk software and remote support tools
- Preferably 3-5 Years Experienced Employee specialized in Customer Service or equivalent.
- Sales Experience will be considered as an advantage
- Experience in the Forex/Crypto/CFD industry will be considered as an advantage
- Flexible in shifting schedule
**Job Types**: Full-time, Permanent
Pay: RM3,500.00 - RM4,000.00 per month
**Experience**:
- Financial services / Forex: 1 year (preferred)
**Language**:
- Mandarin Chinese (required)
-
Fundraising Specialist Intern
2 weeks ago
Kuala Lumpur, Malaysia SG Support Full timeJob Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...
-
Customer Support Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob RequirementsThe Customer Support Specialist should be able to respond to internal and external inquiries, provide assistance on order processing, licensing, and product access. The role also involves maintaining accurate documentation of order fulfillment and entitlement activities.
-
Customer Support Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at OKX. As a key member of our customer support team, you will be responsible for resolving escalated customer inquiries and complaints in a timely and professional manner.The ideal candidate will have excellent problem-solving skills, strong communication skills, and...
-
Customer Support Specialist
7 days ago
Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeCustomer Support Specialist (SG) About the job Customer Support Specialist (SG) Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data? Qashier is looking for a **Customer Support Specialist** to support our growth! This role might be for you if you have knowledge and a keen interest in POS and payment...
-
Customer Support Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full timeJob Summary:At Bitunix, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer support department, you will play a vital role in ensuring the satisfaction of our customers. Your primary objective will be to provide prompt and efficient support to our clients through various communication channels, including...
-
Customer Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BD (Becton, Dickinson and Company) Full timeLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX )BD (Becton, Dickinson and Company) Customer Support Specialist in Kuala Lumpur, MalaysiaJob Description SummaryThis position requires 1-5 years technical/customer...
-
Customer Support Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full timeAbout the job Customer Support Specialist (SG)Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?Qashier is looking for a Customer Support Specialist to support our growth This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.In...
-
Customer Support
3 weeks ago
Kuala Lumpur, Malaysia Nityo Infotech Services Pte. Ltd. Full timeHi , Greetings from Nityo InfoTech!! Please find below job details.. JOB TITLE : Customer Support Job Location : Kl Sentral Time : 9 hours rotational Shift Job Type : permanent job **Requirements**: Mandarin Speaker Job brief We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and...
-
Customer Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TP Full timeTP is a global digital business services company that aims to streamline business operations for its clients. As a Customer Support Specialist, you will be responsible for providing high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem.Key ResponsibilitiesManage Creator inquiries and gather feedback to enhance the overall...
-
Customer Support Specialist
1 week ago
Kuala Lumpur, Malaysia CPT International Full timeAbout Us We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value. About the role We are in the period of significant...
-
Customer Support Specialist
1 week ago
Kuala Lumpur, Malaysia Maju Digital Full timeAbout Us We are group of companies into providing access to global financial markets and a truly international team of experts. Our mission is to create a community that appreciates convenience, inclusivity, and information exchange to empower Traders and Introducing Brokers to achieve maximized value. About the role We are in the period of significant...
-
Customer Support Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TP Full timeTP Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Creator Support Specialist - Gaming role at TPWho are we?TP is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages across 170 countries, we provide a comprehensive, AI-powered...
-
P2p Specialist
2 weeks ago
Kuala Lumpur, Malaysia Informa Global Support Full time**Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...
-
Customer Support Specialist
3 weeks ago
Kuala Lumpur, Malaysia Oyster HR Full time**A little about us**: Oyster is on a mission to create a more equal world by making it possible for companies everywhere to hire people anywhere. In 2021, we grew rapidly, raising over $70 million in both Series A and Series B rounds and increasing our team size by nearly 10x. And we're just getting started! As a fully distributed startup, we've built an...
-
Customer Support Supervisor
2 weeks ago
Kuala Lumpur, Malaysia inDrive Full timeMalaysia, Kuala Lumpur - Office - Shift work - Middle - We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Malaysia. As a Customer Support Supervisor, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional customer...
-
Customer Support Specialist
2 weeks ago
Kuala Lumpur, Malaysia Agensi Pekerjaan EPS Consultants Sdn Bhd Full time**Position: Customer Support Specialist (Indo)** **Tenure: 1 Year contract/ Renewable Basis** **Salary: RM 3800 to RM 4500** **Working Location: Petaling Jaya** **Working Hour/days: Rotational Shift** **Responsibilities**: - Act as point of contact provide consultative support on agencies and advertisers accounts. - Drive advertiser communications and...
-
Customer Support Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full timeJoin to apply for the Customer Support Specialist role at Yaoyao Malaysia Info Tech Sdn Bhd4 days ago Be among the first 25 applicantsJob ResponsibilitiesResponsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.Responsible for the maintenance of private messages and comments on the brand's official social media.Respond to...
-
Multilingual Customer Support Associate
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Dr Clear Aligners Group Full timeMultilingual Customer Support SpecialistJob Description:We are looking for a highly skilled Multilingual Customer Support Specialist to join our team at Dr Clear Aligners Group. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers across multiple languages.Main Responsibilities:Provide...
-
Customer Support Representative
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BD (Becton, Dickinson and Company) Full timeJob DescriptionThis position requires 1-5 years of technical/customer support experience with opportunities for accelerated growth. As a Customer Support Specialist, you will be the first point of contact for clients and the primary level of support.Your responsibilities will include accepting inbound calls from healthcare entities, obtaining necessary...
-
Customer Support Team Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASSnet Full timeBASSnet OverviewWe are a leading provider of innovative solutions for the maritime industry.Our team is dedicated to delivering exceptional customer support and we are seeking a highly skilled Support Lead to join our team.The successful candidate will have experience in customer service and support, particularly in a team lead role or as a level 2...