Customer Support Specialist
5 days ago
About the job Customer Support Specialist (SG)
Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?
Qashier is looking for a Customer Support Specialist to support our growth This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.
In this role, you'll work closely with our merchants to cover key business hours. This is a full-time position that requires both on-site and remote work, 4 weekdays (onsite) and 1 weekend (remote).
Key Responsibilities
- Off-site troubleshooting, technical issue verification, and solving our merchants' concerns through phone, email, and live chat within target SLAs.
- Partner with our merchants to effectively resolve issues through phone virtual meetings.
- Log merchants' feature requests and feedback to the product team.
- Route leads and issues to the appropriate team using established processes (E.g., Sales lead to the Sales team, bugs to the Product Team, etc.).
- Answer how-to questions, offer workarounds, and solve issues immediately.
- Show composure, resilience, professionalism, and flexibility.
- Minimum one year of experience in Customer Support, preferably in B2B.
- Passionate about technology, startups, Fintech, and the retail space.
- Strong interpersonal skills with good bilingual oral skills.
- A keen attention to detail and customer service oriented.
- Strong creative problem-solving skills.
Ready to make an impact on FinTech biz? Click 'Apply' or connect with me via email at micah.bulatao@qashier.com, and let's chat
About Us
Qashier (qashier.com) is a venture-backed startup that provides smart point-of-sale (POS) solutions that help merchants digitise their businesses. We are transforming the way retail operations and payments are done. Our flagship product is the Qashier Smart Terminal, a connected, multi-purpose device that combines cloud-based POS software, integrated payment acceptance, and a proprietary app store in one uniquely designed device. Manage entire stores with just one sleek terminal on the counter
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