Customer Support Supervisor

3 weeks ago


Kuala Lumpur, Malaysia inDrive Full time

Malaysia, Kuala Lumpur
- Office
- Shift work
- Middle
- We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Malaysia. As a Customer Support Supervisor, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional customer experiences.

**Responsibilities**:

- Supervise and monitor the activities of Technical Support Specialists;
- Control the quality of the work of the staff of the Contact Center
- Training and hiring new Technical Support Specialists;
- Control the compliance of Technical Support Specialists with production discipline;
- Prepare reports & analysis on the quality of work performed by Technical Support Specialists;
- Answering questions from staff and providing guidance and feedback;
- Devise ways to optimize procedures and keep staff motivated

**Qualifications**:

- PC knowledge at the confident user level
- Google products knowledge: Google Sheets, Google Slides, Google Docs, Google Drive)
- Management skills (Analysis, Planning)
- People management
- Knowledge of English and one of the following local languages (Bahasa Malaysia/Indonesian)

**Conditions & Benefits**:

- Hybrid work schedule
- Stable salary, health insurance
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Initial training
- Probation period up to 3 months
- We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 21 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.- If you receive no feedback, it means that currently there are no suitable vacancies for you.



  • Kuala Lumpur, Kuala Lumpur, Malaysia inDrive Full time

    Malaysia, Kuala Lumpur Office Shift work Middle We are seeking a dynamic and experienced Customer Support Supervisor to join our team in Malaysia. As a Customer Support Supervisor, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of exceptional customer experiences.Responsibilities: Supervise...

  • Customer Support

    4 weeks ago


    Kuala Lumpur, Malaysia Miki Travel Sdn Bhd Full time

    **Position**: **Job title : Customer Service Coordinator** **Location : Kuala Lumpur** **Daily report : Daily report to Supervisor; Office Manager** - 24 hours call center customer service coordinator; - Dealing with customer by calls or online communication channel who is traveling over the world; - Handling complaints and inquiries efficiently,...


  • Kuala Lumpur, Malaysia Wonders Full time

    **Live Support Supervisor - WIP** About us: Here at Wonders we build products for restaurant entrepreneurs. Our mission is to empower small brick-and-mortar restaurants by liberating them from the operational burdens of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wonders Full time

    Live Support Supervisor - WIPAbout us:Here at Wonders we build products for restaurant entrepreneurs. Our mission is to empower small brick-and-mortar restaurants by liberating them from the operational burdens of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. This...

  • Customer Support

    2 weeks ago


    Kuala Lumpur, Malaysia Infosight Consuting Full time

    Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. - Maintains confidentiality as policies. - Uses standard office equipment such as telephones, computers,...

  • Customer Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Infosight Consuting Full time

    Provides meaning-for-meaning interpreting. Follows interpreter protocols as per training, policies, and procedures. Follows all policies and procedures related to information confidentiality and interpreter ethics. Attends all required training. Maintains confidentiality as policies. Uses standard office equipment such as telephones, computers, copiers, and...


  • Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time

    Job SummaryWe are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson.To be a successful sales development...


  • Kuala Lumpur, Malaysia Infosight Consuting Full time

    Hello Folks,, We're #hiring for the below position, kindly share for wider reach: We are hiring #Customer Support Translation for #Malaysia Location. Need #Cantonese/Mandarin speaker Key Responsibilities and Accountabilities: - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows...

  • Customer Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    Job Description: Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer information Meet personal/team qualitative and quantitative targets Handle simple to difficult inquiries...

  • Customer Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Mindpec Solutions Full time

    Requirements: Fresh Graduates or minimum of 6 month experience in Customer Service Able to work in Bangkok, Thailand Answer any inbound questions/queries from clients Excellent communication and analytical skills. Proficient with Microsoft Office. Proficient in Thai Language, Native Thai & EnglishResponsibilities: Identify and escalate issues to supervisors...


  • Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    **Responsibilities**: As a technical support representative on the Enterprise team, you'll handle a broad range of customer cases for Workspace clients. You'll gather information from customers, troubleshoot technical and account issues, and escalate cases as needed. 3. Deliver a consistent high level of customer service. 4. Ensure correct representation...


  • Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    **Responsibilities**: As a technical support representative on the Enterprise team, you'll handle a broad range of customer cases for Workspace clients. You'll gather information from customers, troubleshoot technical and account issues, and escalate cases as needed. 3. Deliver a consistent high level of customer service. 4. Ensure correct representation...


  • Kuala Lumpur, Kuala Lumpur, Malaysia VALIRAM Full time

    JOB DESCRIPTION Are you a person who loves customer support and wants to be part of our wonderful team? Are you passionate, driven, and can deliver outstanding support experiences for customers? Are you keen to have a career in Luxury Retail Customer Support?If YES to all above, its time to match that potential by working with VALIRAM Group, the luxury...

  • Customer Support

    4 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    **Job Summary**: This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine...


  • Kuala Lumpur, Malaysia The Cigna Group Full time

    Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer. POSITION : Customer Service Supervisor REPORTING TO : Customer Service Senior Supervisor 1. JOB PURPOSE Manages the daily activities of a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Infosight Consuting Full time

    Hello Folks,,We're #hiring for the below position, kindly share for wider reach: We are hiring #Customer Support Translation for #Malaysia Location. Need #Cantonese/Mandarin speaker KeyResponsibilities and Accountabilities: Provides meaningformeaning interpreting. Follows interpreter protocols as per training, policies, and procedures. Follows all policies...


  • Kuala Lumpur, Malaysia THE D GROUP Full time

    Receive and review new/re-submission of customers’ participation details received from different channels. - Process submission with the stipulated Service Level Agreement (SLA). - Accurate data entry. - Consistent follow up with the customer on their participation details. - Handle queries from customers / clients from different channels and able to...


  • Kuala Lumpur, Malaysia THE D GROUP Full time

    Receive and review new/re-submission of customers’ participation details received from different channels. - Process submission with the stipulated Service Level Agreement (SLA). - Accurate data entry. - Consistent follow up with the customer on their participation details. - Handle queries from customers / clients from different channels and able to...

  • Customer Support

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    Job Summary:This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine...