Technical Customer Support Specialist
3 days ago
Job Description
The Technical Customer Care / Support Representative is responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have a strong understanding of the StoreHub platform and be able to troubleshoot and resolve issues efficiently.
Key Responsibilities:
- Develop a deep understanding of the StoreHub platform to assist customers with troubleshooting and navigation.
- Be the first point of contact for all incoming tickets and distribute them to the relevant teams.
- Drive a successful customer experience by assisting customers at varying skill levels to get the best use of the product.
- Learnto follow and maintain a streamlined bug filing process.
- Take ownership of small technical issues to escalated software bugs and solve for the customer from beginning to end.
- Support the Beep Delivery Team to handle customer and merchant inquiries when required.
Requirements:
- Experience in a customer service related role.
- Extremely determined to solve customer's problems accompanied by a willingness to go the extra mile.
- Highly curious in asking the right questions to get to the root cause of an issue.
- Able to pick up technical concepts and information quickly.
- Responsive to feedback and apply it immediately.
- Able to multitask and switch between tools effortlessly.
- Resourcefulness in finding solutions when things are unclear.
- Able to work on public holidays, weekends, and on shift rotations (am/pm).
- Applicant must be eligible to work in Malaysia legally.
- Applicable for locals only.
Benefits:
- Working in a young, dynamic and friendly environment; highly supported by teammates and Supervisor.
- Growing business and long-term career path development.
- Company Culture: Working in a multi-cultural environment internally and externally (global clients & partners).
- Training & Workshop: Get trained internally by leaders and externally by experts with all the latest updated knowledge and skill sets throughout the year.
- Yearly Performance Evaluation: Personal development and career enhancement.
- Challenge your limits in a fast-growing company.
- Annual leave and sick leave.
- KWSP, SOCSO, and EIS.
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