IT Technical Support Specialist
4 days ago
A Post-Sales Customer Service Representative role involves handling all incoming inquiries on Microsoft's products, technologies, programs, policies, and services. The representative must be able to handle inquiries via various media channels both inbound and outbound.
Duties and Responsibilities:- Respond to incoming emails related to Microsoft Customer Service.
- Provide high-level professional service assistance.
- Identify customer requirements and route them to the correct sales or technical specialist based on product specialty.
- Create and document interactions in tools supplied by Microsoft.
- Validate and register customer profiles in the system.
- Translate escalated incidents where necessary.
- Register, handle, answer, and escalate customer complaints.
- Provide general information about Microsoft products, technical support policies, and licensing.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Effectively communicate resolution to customer issues.
- Verify Product ID (PID) is valid to grant support only to legal clients.
- Perform procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements, and complaint management processes.
- Educate customers on Microsoft products and features.
The ideal candidate will have excellent communication skills and be able to work effectively in a dynamic environment.
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Technical Support Specialist
2 hours ago
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Technical Support Specialist
4 days ago
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Avepoint Full time**About Us:**Avepoint is a dynamic and innovative company that values agility, passion, and teamwork. We are looking for a Technical Support Specialist who shares our commitment to delivering high-quality services to our customers.In this role, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical...
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Kuala Lumpur, Kuala Lumpur, Malaysia HRD Corp - Human Resource Development Corporation Full timeJob DescriptionTo ensure stability, reliability, and availability of enterprise-level Java-based applications, we are seeking a skilled Technical Support Specialist.The successful candidate will be responsible for providing technical support, application development, and resolving incidents to enhance operational efficiency and ensure seamless business...
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Technical Support Specialist
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Technical Support Specialist
2 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard Full timeWe are seeking a skilled Technical Support Specialist to join our team at Mastercard. As a member of our Customer Implementation Services Team, you will be responsible for implementing and testing our products and services, ensuring seamless integration with financial institutions globally.Do you enjoy problem-solving and technical troubleshooting?Are you...
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Technical Support Specialist
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Technical Support Specialist
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Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Full timeAbout Zeal HoldingsZeal Holdings is a dynamic organization seeking an exceptional Technical Support Specialist to join our global team. In this role, you will play a crucial part in ensuring top-tier support for our products.The ideal candidate will have over 3 years of experience in a technical support role, with proficiency in tools like Kibana, Grafana,...
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Technical Support Specialist
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full timeEBC Financial Group is a global financial services provider with a dynamic team of seasoned professionals and young talents. We specialize in global financial investment, asset management, and financial consulting.Our mission is to create value for our clients and become a trusted partner in the global financial market.We are seeking an experienced Technical...
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Technical Support Specialist
10 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeAqi Intl is seeking a highly skilled Technical Support Specialist to join our team. As a member of our support services department, you will be responsible for providing top-notch technical assistance to our customers and internal teams.About the Role:We are looking for a talented individual with strong language competencies in English and experience working...
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Technical Support Specialist
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeAt Getronics, we're seeking a skilled Technical Support Specialist to join our team in Kuala Lumpur, Malaysia.About the RoleThis is an exciting opportunity to work as an IT Service Delivery Expert, providing exceptional support to clients and ensuring their technical issues are resolved efficiently.The successful candidate will be responsible for analyzing...
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Technical Support Specialist
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Technical Support Specialist
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeJob DescriptionThe Role:We are seeking a skilled Technical Support Specialist to join our team at Aqi Intl.The Responsibilities:You will communicate effectively with customers to gather information and understand their needs.Probing questions will be asked to clarify issues.Documenting solutions and closing calls according to training programs is...
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Technical Support Specialist
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeWhy Work at LenovoWe are a global technology leader dedicated to delivering innovative solutions that transform the way people live and work. Our mission is to create Smarter Technology for All, and we're committed to making a positive impact on society.We're looking for a talented Technical Support Specialist to join our team in Hong Kong. As a key member...