Technical Support Professional

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

Aqi Intl is seeking a highly skilled Technical Support Professional to join our team. As an Executive Technical Support specialist, you will be responsible for delivering premium technical support and customer service to Lenovo users and clients.

Responsibilities
  • Resolve technical issues arising from everyday computer use, ensuring excellent customer service.
  • Stay abreast of new processes and product releases by reading updates, studying product descriptions, and participating in team meetings, trainings, forums, and discussions.
  • Provide feedback to the Team Leaders/CC manager for opportunities on improvement.

The ideal candidate will possess strong technical knowledge with problem-solving and troubleshooting skills, as well as excellent communication skills to interact effectively with customers and clients.



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