Technical Support Professional
4 days ago
About Hyva Group
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Founded in 1979, we have evolved into a comprehensive organization with a strong presence in over 110 countries.
Our commitment to innovation has led to the development of high-quality products used in hydraulic loading and unloading systems on trucks and trailers. We operate through over 30 subsidiaries, providing an extensive sales and service coverage.
The Service Desk Support Specialist Position
We are seeking a qualified Service Desk Support Specialist to join our team at the Regional Hub / Shared Services Centre (SSC) in Kuala Lumpur. As a key member of our team, you will provide first-level technical support to end-users, ensuring the smooth operation of IT services.
Your Key Responsibilities
- Investigate incoming IT related incident tickets and resolve them efficiently.
- Fulfil IT related service requests, such as creating user accounts.
- Support users via call, chat, email, and ticketing tools.
- Develop and maintain knowledge base articles.
Working with Our Team
You will collaborate with various stakeholders across the business, including our Global functions teams in the Netherlands and other parts of the world. Our Regional Hub supports a hybrid working approach, requiring flexibility around working hours due to our 24x7 rotating shift schedule.
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