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Technical Support Professional

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Ambition Full time

Job Description

Ambition is a leading provider of recruitment solutions, and we are seeking an experienced Senior IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support to our clients and ensuring that their systems are running smoothly.

Responsibilities

  • Support users from the Enterprise domain in a timely and efficient manner
  • Familiarize with the incident management process to log tickets and follow change management processes
  • Collaborate with development team on requirements and impact analysis
  • Address 2nd level issues in the Production environment, perform root cause analysis and technical troubleshooting
  • Work closely with the Development team to ensure problem tickets are resolved and keep them updated on any upcoming Production environment changes
  • Monitor and identify risks in upcoming changes
  • Ensure SLA are met