Customer Support Associate

2 weeks ago

Kuala Lumpur, Malaysia VALIRAM Full time

**JOB DESCRIPTION**
- Are you a person who loves customer support and wants to be part of our wonderful team?
- Are you passionate, driven, and can deliver outstanding support experiences for customers?
- Are you keen to have a career in Luxury Retail Customer Support?

If YES to all above, its time to match that potential by working with VALIRAM Group, the luxury retail leader in the region.

Start your journey with us
- ______________________________

**What are we offering?**
- Attractive remuneration packages with good benefits and perks for the successful individual.
- Medical, insurance or social security coverage
- Strong learning and development plans for your career growth
- Positive culture for you to work smoothly
- A good working location (accessible via Public Transport)
- Flexible shift working schedule
- Coaching and mentoring by experienced leadership team.
- Join a renowned organisation who are the leaders and trend-setters in the Luxury Retail industry in Southeast Asia.

Together and in continuous collaboration, we will deliver excellent support services for our brands by performing these tasks:

- Deliver excellent experiences to our customers via all relevant communication channels.
- Address customers’ issues swiftly and provide effective solutions towards resolutions
- Drive high self-performance in all measured metrics alongside efficient proactive follow-up internal stakeholders and customers towards case closure within given timelines and standards.
- Share feedback and ideas on tools, resources, procedures, and guidelines to improve daily working capabilities.
- Deliver “Best-In-Class” support services to all our customers via extra mile efforts in day-to-day operations to ensure the unmatched retail brand satisfaction.

**What are the other job specifics?**

**Respond to customer queries**:

- Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers.
- Be a true brand ambassador by living the brand values in each customer interaction.
- Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world.

**Resolve issues**:

- Identify, diagnose, and troubleshoot customer issues (e.g., issues around order fulfilment, payments/billing, account information, etc.) in a careful and vigilant manner and provide general enquiry assistance.
- Escalate any issues that require supervisor, tier 2 assistance correctly and appropriately providing the right level of context and detail.

**Be a great team member**:

- Demonstrate consistent, reliable attendance and schedule adherence with a positive, constructive, and enthusiastic attitude.
- Give and receive performance feedback with teammates, supervisors, and colleagues regularly to continue to improve your skills and knowledge.
- Stay up to date on official information related to the brand, promotions, and the various support systems in use.

And attend to any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, execution and continual improvement of the daily operations.

**What are the role requirements?**
- You have great communication skills, among which the ability to convey information concisely

and clearly in a friendly and professional manner.
- You have great problem-solving skills and the ability to search for and quickly take in all

necessary information to help you solve the customer’s issue
- You love communicating via chat/DM and are as natural in that as in a regular conversation.
- You have great typing skills (ideally scores at or above 36WPM) and excellent written communication skills - good grammar and spelling, clear and concise writing that adds to an efficient resolution for the customer requests.
- You have experience within the premium retail industry (added advantage)
- You have a basic understanding of computer, device, and e-commerce/online shopping brands in the market today.
- You have previous experience in the customer support area.
- Excellent command in English & Thai languages in all forms - reading, writing and speaking.
- Possesses a customer support mindset with excellent communication etiquette while being attentive to detail
- Independent and self-motivated.

**What are the brands you will be supporting???**

We serve some of the World’s Best Global Luxury Retail fashion, beauty, fragrance brands focused in many South-East Asian countries and Australia.

**Other requirements**:

- Resilient - They Don't Give Up Easily
- Curious - They Ask Rather Than Tell
- Agile - They Are Fast And Responsive
- Accountable - They Take Ownership
- Lead with Integrity - How They Act When No One Is Watching
- Positive - They See The Glass Half Full
- Customer Centric - They Put The Customer First
- Collaborative - They Are Easy to Wor

  • Customer Support Professional

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HATA Full time

    HATA is revolutionizing access to global financial opportunities through digital assets.Customer Support AssociateWe are seeking a Customer Support Associate to maintain and improve customer satisfaction through effective communication and prompt resolution of problems.Respond promptly and professionally to customer inquiries via phone, email, and chat in...

  • Resourcing Associate

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Federal Territory of Kuala Lumpur, MalaysiaResourcing AssociatePersol APAC Business Support Services Sdn Bhd Federal Territory of Kuala Lumpur, Malaysia1 day ago Be among the first 25 applicantsJob DescriptionResponsible for pre-screening, interviewing applicants and ensuring registrations are completed for applicantsCreating candidate profiles, updating...

  • Support Associate

    7 hours ago

    Kuala Lumpur, Malaysia Quorum Business Solutions Full time

    **Support Associate** **Location: Kuala Lumpur, Malaysia (South Tower, The Gardens)** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology &...

  • Associate, Customer Care

    2 weeks ago

    Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Customer Care **Job Summary**: - Receive and handle inquiries and complaints from internal and external customers. - Take ownership of customers' inquiries or complaints and resolve them by liaising with respective Business Owners within the specified time frame. - up and update customers timely on complaints raised until they are resolved. -...

  • Frontline Support Associate

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Key ResponsibilitiesThis Frontline Support Associate will be responsible for providing exceptional customer service to our clients via telephone. Your main responsibilities will include:Delivering customer service that meets and exceeds customer standards and expectationsManaging customer interactions effectively and displaying empathy when dealing with...

  • Customer Support Associate

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    Your role at Recooty involves assisting the Customer Service / Marketing Department to implement after-sales support services. This entails proactively identifying clients' needs and development, maintaining good relationships with existing and potential clients, and contributing to the growth of our customer base.Key responsibilities include:Providing...

  • Customer Support Associate

    7 hours ago

    Kuala Lumpur, Malaysia Wise(formerly Transferwise) Full time

    **Office**: Kuala Lumpur **Team**: Customer Support **Salary Range**: MYR 4,500 + 5% Language Allowance We’re looking for a Customer Support Associate who has an excellent command of both Mandarin and English to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have...

  • Customer Support Associate

    4 weeks ago

    Kuala Lumpur, Malaysia Hubble Full time

    **Who are we looking for**: We are looking for a Customer Support Executive who is energetic and people oriented. You will support our customers with their queries, resolve issues and play a part in the improvement of our products. This position is based in Malaysia. **What will you be doing**: - Provide support to set up Hubble systems. - Provide...

  • Customer Support Associate

    2 weeks ago

    Kuala Lumpur, Malaysia Wise Full time

    We're looking for a Customer Support Associate who has an excellent command of both Mandarin and English to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise's mission in helping our customers have a great experience when using Wise. **Your mission**: **The role will give you the opportunity to**: - **Be...

  • Customer Support Associate

    7 hours ago

    Kuala Lumpur, Malaysia Wise Full time

    We're looking for a Customer Support Associate who has an excellent command of both Mandarin and English to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise's mission in helping our customers have a great experience when using Wise. **Your mission**: **The role will give you the opportunity to**: - **Be...

  • IT Support Associate

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time

    About Setel:We are a mobile platform that aims to innovate for better, inclusive mobility. Our ecosystem serves customers across Malaysia by powering one app as the constant companion to ease motorists' journey across various services.As an IT Support Associate at Setel, you will assist in fulfilling IT support requests and executing projects ensuring...

  • Client Support Associate

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia WESCO Distribution Full time

    At Wesco Distribution, we are committed to delivering exceptional sales and marketing solutions to our customers. As an Associate Specialist – Sales, you will play a key role in supporting our sales organization and driving business results.You will be responsible for coordinating activities and resources to support our business objectives. This includes...

  • Global Financial Support Associate

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia HATA Full time

    Job DescriptionHATA is a licensed digital asset platform that provides innovative online spot trading to both retail and institutional clients globally. We are seeking a Customer Support Associate to contribute to our mission of revolutionizing access to global financial opportunities.ResponsibilitiesSupport customers in resolving their queries and concerns...

  • Support Analyst IT Associate

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time

    About This Opportunity:We are seeking an IT Support Associate to join our team at Setel. As an IT Support Associate, you will be responsible for assisting in fulfilling IT support requests and executing projects to ensure seamless business and IT operations.Your Key Responsibilities:Resolve end-user's access, device, and network-related issues...

  • Associate IT Support Professional

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time

    Company Overview:We introduced Setel in July 2018 as a mobile platform aiming to delight customers through innovation in better, inclusive mobility. Our platform serves customers across Malaysia by providing various services including fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more.Your Role:As an IT...

  • Multilingual Customer Support Associate

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dr Clear Aligners Group Full time

    Multilingual Customer Support SpecialistJob Description:We are looking for a highly skilled Multilingual Customer Support Specialist to join our team at Dr Clear Aligners Group. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers across multiple languages.Main Responsibilities:Provide...

  • Associate, Marketing Support

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

    Associate, Marketing Support (Group & Digital Affinity)GREAT EASTERN WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAs a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation...

  • Customer Service Associate

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Summitnext Full time

    We are seeking a talented Customer Service Associate to join our team at Summitnext in Kuala Lumpur. As a key member of our client relations team, you will be responsible for delivering exceptional customer support and issue resolution services to our global clients.The ideal candidate will possess excellent communication skills in English and Sinhala...

  • Service Support Associate

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time

    We are seeking a highly skilled Service Support Associate to join our team at MHA Consultancy Services Sdn Bhd.Job ResponsibilitiesYou will be responsible for answering customers' inquiries and resolving their issues in a timely and professional manner.Using your strong communication skills in English and Mandarin, you will assist customers in solving their...

  • Clinical Support Associate

    4 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AA Pharmacy Healthcare Sdn Bhd Full time

    AA Pharmacy Healthcare Sdn Bhd invites applications for the position of Clinical Support Associate - Pharmacy.In this role, you will assist healthcare professionals in providing quality patient care and promote healthy living practices.Main Duties:Counsel patients on their medication regimen and advise on improving health conditionsCommunicate new product...