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Customer Support Professional

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia HATA Full time

HATA is revolutionizing access to global financial opportunities through digital assets.

Customer Support Associate

We are seeking a Customer Support Associate to maintain and improve customer satisfaction through effective communication and prompt resolution of problems.

  • Respond promptly and professionally to customer inquiries via phone, email, and chat in English & Bahasa Malaysia.
  • Address and resolve customer complaints and issues in a timely manner.
  • Provide accurate information about products and services to customers.
  • Diagnose and troubleshoot customer problems, escalating complex issues to senior support or relevant departments when necessary.

The ideal candidate will have excellent communication and interpersonal skills, proficiency in customer support software and tools, strong analytical and problem-solving abilities, and a commitment to providing exceptional customer service.