Customer Support Associate

7 months ago

Kuala Lumpur, Malaysia Hubble Full time

**Who are we looking for**:
We are looking for a Customer Support Executive who is energetic and people oriented. You will support our customers with their queries, resolve issues and play a part in the improvement of our products.

This position is based in Malaysia.

**What will you be doing**:

- Provide support to set up Hubble systems.
- Provide customer support by following up with queries under HubbleCare.
- Provide first-level support for incidents and end-user related enquiries.
- Give your best to represent end users’ needs and issues, escalate situations as required.
- Keep customers informed on the status of their request and guide them along for their best satisfaction and productivity.
- Identify, record, and track bugs thoroughly.
- Involvement in the system integration-testing phase prior to implementation.
- Plan and coordinate end-user training for any system implementations or enhancements.
- Conduct User Acceptance Testing (UAT).
- Build relationships and interface between customers and produce agreed status updates.
- Protect the team from unnecessary pressure by maintaining a disciplined and logical approach to tackling the unexpected.
- Provide regular status updates to the internal team.
- All other administrative duties.

**What we need from you**:

- Bachelor's degree.
- Good English (Verbal and Written) is a must. Proficiency in Mandarin is a plus.
- Organized and customer-centric approach to problems.
- Someone with a strong sense of urgency, exceptional organizational skills, and natural relationship building ability.
- Strong problem-solving skills, process driven and analytical.
- Proactive, looking to always enhance a process or way of thinking.
- Understands start-up culture - high-speed, hand on, data-driven, live and ever-changing.

**About Hubble**

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

**What Hubble will give you**:
Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

**Who will you be working with**:

- Purpose driven
- Hungry, ambitions, and self-motivated
- Meritocratic, results/performance > age/bureaucracy
- Resourceful, independent, chart our own destiny
- Determined, perseverance, and hard working
- Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 3 years (preferred)

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