Customer Support Associate

7 months ago


Kuala Lumpur, Malaysia Wise Full time

We're looking for a Customer Support Associate to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise's mission in helping our customers have a great experience when using Wise.

**Your mission**:
**The role will give you the opportunity to**:

- **Be flexible** working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift
- **Go above and beyond** the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
- **Grow through mentoring and side projects** with other teams, developing your skills and figuring out how to have a big impact on our customers
- **Work with Empowerment** - at Wise you get in what you put out so you'll need to take the initiative when it comes to your career progression

**About you**:
**You**:

- Hold a **Malaysian Citizenship **(please note we cannot support Visas for this role)
- Are willing to** work from the **office** (please note that during your probation period (3 months), you'll need to work in our KL office for 5 days a week).
- Have **excellent verbal and written English. **Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus
- **Are flexible**. While you'll be able to choose your shifts, the requirements can change based on our customers needs, so we can't guarantee you your preferred shift and shifts can change over time
- **Have a razor sharp attention to detail. **Can multitask and take responsibility in challenging, high pressure situations.
- **You hustle.** And hard.
- You'll ideally have worked in a Customer Support environment before, but don't worry if you haven't. We're willing to work with the right person as long as they're** passionate and always striving to give a great customer experience.**

**How we work**:
We work differently and we're proud of it. As part of our support team, you'll play a key role in helping our customers have a great experience with Wise.

You'll also be the link between our customers and teams, helping our product teams identify areas for improvement.

There's no script and no hand holding and we trust each other to get stuff done.

At Wise you'll have the opportunity to have real impact, grow your skill set and work across our entire business.

This is **not** your average customer support job.

Interested? Check out this vlog to find out more about life in our Customer Support team.

**Salary (monthly)**
- RM4,500—RM4,500 MYR

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.
- If you want to find out more about what it's like to work at Wise visit _Wise.Jobs_._
- Keep up to date with life at Wise by following us on _LinkedIn_ and _Instagram_._


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