Campaign Support Associate

2 weeks ago

Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

Campaign Support Associate (Contract)

Campaign Support Associate (Contract)

**Discover the GREAT in your career.**

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is **Integrity, Initiative, **and **Involvement** - from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

**Integrity, Initiative, **and **Involvement **is what guides us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professionalto join our team as a Campaign Support Associate.

**Important note**:This is a contract role. It is renewable on a 6-month basic and up to 2 years.

**The Role**:
With adequate training, you will be empowered to:

- Ask engaging questions to customers and listen to their needs for generating any new business sales.
- Gather and document customer information, payment methods, purchases, and reactions to products.
- Achieve sales target and presents the monthly report to the Telesales Manager.
- Always be updated with all existing / new products and proactively conveys to the customers.
- Actively be involve in marketing campaigns and activities.
- Collect premium payment (by Cash, Cheques, Credit Card, GIRO) and handle Bulk Payment submission by direct/indirect customers.
- Segregate and batch scanning request Slip(SRS) documents for scanning purposes.
- Check all proposals and relevant documents on PDPA, AMLA, FSA are all in order before submission for batching.
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlight any potential concerns /risks and proactively shares best risk management practices

**The Person**:
**Important Note**:Fresh graduates are welcome to apply.
- Possess a Bachelor's Degree in Marketing, Business Administration and etc. We welcome other field of studies too.
- Able to communicate effectively and has ideal customer service skills.
- Able to work in a team and excited to play an active role in marketing campaigns / activities.
- Learn the importance of being patience, committed and having a flexible attitude.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

**Location**: HQ, Kuala Lumpur

**Entity**: Great Eastern General Malaysia

**Employment Type**: Contract

**About Great Eastern**

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people's lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

Job ID 2200016T

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