Sales Associate

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

Job Title: Sales Associate - Customer Support

Company Overview: Summit Next Technologies Sdn Bhd is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally.

Job Summary: We are seeking a highly skilled Sales Associate - Customer Support to join our team. The ideal candidate will have at least 2 years of proven related experience within the Forex industry, financial or telecommunication services.

Responsibilities:

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client CRM accounts, providing updates and information
  • Collaborate with other departments in case of cross-department issue
  • Be a reliable source of information for the customers and soon-to-be customers
  • Lead the customers to start their journey in the forex systems

Requirements:

  • At least 2 years of proven related experience (call center sales agent/BDO) within the Forex industry, financial or telecommunication services
  • At least 1 year working experience in Sales area
  • English level proficiency B1
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Strong communication, both written and verbal
  • Great active listening skills
  • A patient and empathetic attitude
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills
  • Ability to speak Malay
  • Willingness to work on weekends and public holidays
  • Willingness to work on shift hours


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