Sales Associate
4 weeks ago
Job Title: Sales Associate - Customer Support
Company Overview: Summit Next Technologies Sdn Bhd is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally.
Job Summary: We are seeking a highly skilled Sales Associate - Customer Support to join our team. The ideal candidate will have at least 2 years of proven related experience within the Forex industry, financial or telecommunication services.
Responsibilities:
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client CRM accounts, providing updates and information
- Collaborate with other departments in case of cross-department issue
- Be a reliable source of information for the customers and soon-to-be customers
- Lead the customers to start their journey in the forex systems
Requirements:
- At least 2 years of proven related experience (call center sales agent/BDO) within the Forex industry, financial or telecommunication services
- At least 1 year working experience in Sales area
- English level proficiency B1
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong communication, both written and verbal
- Great active listening skills
- A patient and empathetic attitude
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills
- Ability to speak Malay
- Willingness to work on weekends and public holidays
- Willingness to work on shift hours
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