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Administration and Customer Service Associate
5 days ago
**Job Description: Admin and Customer Service Associate**
Position: Admin and Customer Service Associate
Department: Catering Services
Location: Menara IQ, TRX
Reports to: Executive Chef
**Job Summary**:
**Key Responsibilities**:
1. Administrative Support:
- Maintain electronic and hard copy filing systems.
2. Customer Service:
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
3. Quotations and Orders:
- Prepare and issue quotations based on customer requirements.
- Process orders and follow up with clients to ensure satisfaction.
- Communicate effectively with customers regarding event details and requirements.
4. Event Coordination:
- Update Event Listing upon confirmed orders.
- Liaise with the operations team to communicate event details and special requests.
- Ensure all event information is accurately conveyed and understood by the relevant teams.
- Assist in the preparation and coordination of events as needed.
5. Follow-Up on PO and Payments:
- Monitor and follow up on pending purchase orders with clients.
- Ensure timely and accurate invoicing and collection of payments.
- Coordinate with the finance team to resolve any billing issues.
6. Other Duties:
- Assist in the planning and execution of special projects as required.
- Support other team members and departments as needed.
**Qualifications**:
Education: High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.
Experience: Minimum of 2 years of experience in an administrative or customer service role, preferably in the catering or hospitality industry.
**Skills**:
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Ability to multitask and prioritize workload.
- Customer-oriented with the ability to adapt/respond to different types of personalities.
**Personal Attributes**:
- Detail-oriented and able to work under pressure.
- Friendly, professional, and positive attitude.
- Team player with a collaborative approach.
- Problem-solving skills and ability to handle challenging situations.
**Working Conditions**:
- Full-time position with typical office hours.
- May require occasional evening or weekend work depending on event schedules.
- Office environment with occasional travel to event sites.
**Working Day and Hours**:
- Monday to Friday
- Off on Saturday, Sunday and public holidays
- 45 hours per week
**Work Location**:
- Menara IQ, TRX, Kuala Lumpur
**Eligibility**:
- This position is for Malaysian or Malaysian PR only
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 10 months
Pay: RM2,800.00 - RM3,200.00 per month
**Benefits**:
- Meal provided
Schedule:
- Day shift
- Early shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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Kuala Lumpur, Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full timeJob Description: Admin and Customer Service AssociatePosition: Admin and Customer Service AssociateDepartment: Catering ServicesLocation: Menara IQ, TRXReports to: Executive ChefJob Summary:Key Responsibilities:Administrative Support: Maintain electronic and hard copy filing systems.Customer Service: Handle and resolve customer complaints. Obtain and...
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