Administration and Customer Service Associate

5 days ago


Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full time

**Job Description: Admin and Customer Service Associate**

Position: Admin and Customer Service Associate

Department: Catering Services

Location: Menara IQ, TRX

Reports to: Executive Chef

**Job Summary**:
**Key Responsibilities**:
1. Administrative Support:

- Maintain electronic and hard copy filing systems.

2. Customer Service:

- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.

3. Quotations and Orders:

- Prepare and issue quotations based on customer requirements.
- Process orders and follow up with clients to ensure satisfaction.
- Communicate effectively with customers regarding event details and requirements.

4. Event Coordination:

- Update Event Listing upon confirmed orders.
- Liaise with the operations team to communicate event details and special requests.
- Ensure all event information is accurately conveyed and understood by the relevant teams.
- Assist in the preparation and coordination of events as needed.

5. Follow-Up on PO and Payments:

- Monitor and follow up on pending purchase orders with clients.
- Ensure timely and accurate invoicing and collection of payments.
- Coordinate with the finance team to resolve any billing issues.

6. Other Duties:

- Assist in the planning and execution of special projects as required.
- Support other team members and departments as needed.

**Qualifications**:
Education: High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.

Experience: Minimum of 2 years of experience in an administrative or customer service role, preferably in the catering or hospitality industry.

**Skills**:

- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Ability to multitask and prioritize workload.
- Customer-oriented with the ability to adapt/respond to different types of personalities.

**Personal Attributes**:

- Detail-oriented and able to work under pressure.
- Friendly, professional, and positive attitude.
- Team player with a collaborative approach.
- Problem-solving skills and ability to handle challenging situations.

**Working Conditions**:

- Full-time position with typical office hours.
- May require occasional evening or weekend work depending on event schedules.
- Office environment with occasional travel to event sites.

**Working Day and Hours**:

- Monday to Friday
- Off on Saturday, Sunday and public holidays
- 45 hours per week

**Work Location**:

- Menara IQ, TRX, Kuala Lumpur

**Eligibility**:

- This position is for Malaysian or Malaysian PR only

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 10 months

Pay: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Meal provided

Schedule:

- Day shift
- Early shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)



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