Administration and Customer Service Associate

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia THE HOUSE OF TASTE SDN BHD Full time

Job Description:
Admin and Customer Service Associate


Position:
Admin and Customer Service Associate

Department:
Catering Services

Location:
Menara IQ, TRX

Reports to:
Executive Chef

Job Summary:

Key Responsibilities:

Administrative Support:

  • Maintain electronic and hard copy filing systems.

Customer Service:

  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.

Quotations and Orders:

  • Prepare and issue quotations based on customer requirements.
  • Process orders and follow up with clients to ensure satisfaction.
  • Communicate effectively with customers regarding event details and requirements.

Event Coordination:

  • Update Event Listing upon confirmed orders.
  • Liaise with the operations team to communicate event details and special requests.
  • Ensure all event information is accurately conveyed and understood by the relevant teams.
  • Assist in the preparation and coordination of events as needed.

Follow-Up on PO and Payments:

  • Monitor and follow up on pending purchase orders with clients.
  • Ensure timely and accurate invoicing and collection of payments.
  • Coordinate with the finance team to resolve any billing issues.

Other Duties:

  • Assist in the planning and execution of special projects as required.
  • Support other team members and departments as needed.

Qualifications:

Education:
High school diploma or equivalent; additional qualifications in office administration or related fields are a plus.

Experience:

Minimum of 2 years of experience in an administrative or customer service role, preferably in the catering or hospitality industry.


Skills:

  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • Ability to multitask and prioritize workload.
  • Customeroriented with the ability to adapt/respond to different types of personalities.

Personal Attributes:

  • Detailoriented and able to work under pressure.
  • Friendly, professional, and positive attitude.
  • Team player with a collaborative approach.
  • Problemsolving skills and ability to handle challenging situations.

Working Conditions:

  • Fulltime position with typical office hours.
  • May require occasional evening or weekend work depending on event schedules.
  • Office environment with occasional travel to event sites.

Working Day and Hours:

  • Monday to Friday
  • Off on Saturday, Sunday and public holidays
  • 45 hours per week

Work Location:

  • Menara IQ, TRX, Kuala Lumpur

Eligibility:

  • This position is for Malaysian or Malaysian PR only

Job Types:
Full-time, Contract, Fresh graduate

Contract length: 10 months

Pay:
RM2, RM3,200.00 per month

Benefits:

  • Meal provided

Schedule:

  • Day shift
  • Early shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 1 year (preferred)

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