IT Support Associate
5 days ago
About Setel:
We are a mobile platform that aims to innovate for better, inclusive mobility. Our ecosystem serves customers across Malaysia by powering one app as the constant companion to ease motorists' journey across various services.
As an IT Support Associate at Setel, you will assist in fulfilling IT support requests and executing projects ensuring seamless business and IT operations. Your role involves resolving end-user's access, device, and network-related issues efficiently.
- You will work with our teams to resolve operational tools related issues and escalations within agreed Service Level Agreements (SLA).
- In this role, you will facilitate queries from other departments to ensure correct steps are taken with minimal risks and impact on company operations.
You're A Great Fit If You Have:
- A degree in Computer Science, Information Technology, or a related field; OR
- Diploma in Computer Science, Information Technology, or a related field, with a minimum of 2 years of relevant work experience.
- Open for fresh graduates.
- Possess knowledge on Identity Access management.
- Possess theoretical knowledge about network equipment and its workings.
- Ability to communicate clearly with end-users.
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