Operational Support Associate

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

BID Operations is looking for a talented Operational Support Associate to join our team. In this role, you will provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle operational challenges effectively.

Responsibilities:
  1. Documentation and Record-Keeping
  • Manage and organize sales and client-related releases/documents, ensuring they are stored correctly and easily accessible.
  • Implement checklists, standard operating procedures, and document tracking systems to maintain operational efficiency and quality.
  1. Special Case Management
  • Take ownership of special case management, including analyzing, replying to sales team, tracking, following up, and ensuring timely resolution of client issues or special requests.
  • Work with cross-functional teams to ensure all necessary steps are followed for case resolution, ensuring all cases are documented properly.

You will work closely with the sales team to resolve operational issues, clarify processes, and maintain clear communication with Chinese clients.



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