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Associate Support IT Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Setel Full time

Job Description:

As an IT Support Associate at Setel, you will be responsible for providing IT support to our employees and ensuring seamless business operations. You will assist in resolving IT-related issues and executing projects to maintain efficiency and effectiveness.

Your Key Responsibilities:

  • Assist end-users with access, device, and network-related issues and provide quick solutions to ensure productivity is not impacted.
  • Facilitate and resolve operational tools-related issues/escalations from end-users within agreed SLA.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field; OR
  • Diploma in Computer Science, Information Technology, or a related field, with a minimum of 2 years of relevant work experience.
  • Knowledge on Identity Access Management.
  • Theoretical knowledge about network equipment and its workings.
  • Clear communication skills with end-users.