Customer Support

4 weeks ago


Kuala Lumpur, Malaysia Miki Travel Sdn Bhd Full time

**Position**:
**Job title : Customer Service Coordinator**

**Location : Kuala Lumpur**

**Daily report : Daily report to Supervisor; Office Manager**
- 24 hours call center customer service coordinator;
- Dealing with customer by calls or online communication channel who is traveling over the world;
- Handling complaints and inquiries efficiently, courteously and professionally;
- Required to work on shift include night hours and weekend/holidays;
- Trouble shooting, customer supporting, emergency help line;
- Liaising with MIKI networking offices or supplier for case follow up, liaising with client, travel agent, MIKI sales person in charge for solution;
- It is a 24x7 call service center, will operate by shift rotation including weekends, public holidays;
- Update the case and provide the report and statistic where is necessary.
- Be flexible to support other department where is necessary.
- Accept the task and project assigned by manager or company.

**Requirements**:

- Working experience in travel industry is preferable;
- Detailed, good communication skill, initiative;
- English; Mandarin languages are needed.

**Salary: RM3000 - RM4000**

**Fixed Allowances: RM700.00**

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- Are you currently employed? If yes what is your notice period like?

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)


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