Customer Support Officer

2 weeks ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Customer Success Officer Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

Customer Success Officer Requirements:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Eagerness and Keen interest in learning new technology
- Fresh Graduate are also encourage to apply
- Languages: Written and spoken English and Malay

Added Advantage:

- Experience with GPS Global Positioning System (GPS) concept but not mandatory, training will be provided.
- Trouble shooting experience
- Able to communicate with other than English or Malay language

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Application Question(s):

- Are you able to work on Alternate Saturday on shift schedule? Last shift ends at 7:30PM

**Experience**:

- Customer service: 1 year (required)



  • Kuala Lumpur, Malaysia PERSOLKELLY_RHQ Full time

    WE ARE HIRING! Job Details: Position : Customer Support Officer Working Hours: Monday - Friday (0900 to 1730) Working Location : The Vertical, Bangsar South City, No.8 Jalan Kerinchi, 59200 Kuala Lumpur Working Duration: 3 months with PERSOLKELLY (can extend up to 6 months) Remuneration : Basic up to RM5,000 with statutory contribution + leave...


  • Kuala Lumpur, Malaysia Comfort Works Full time

    **Bilingual Customer Support Officer (English + French/German/Spanish/Japanese)** **About the Company** Our online team delivers a world-class service and pride ourselves with our 5-star reviews (don’t believe us? Google it yourselves). Comfort Works' mission is to rejuvenate tired sofas all across the globe. Through our platform, we give homeowners the...

  • Customer Support Officer

    19 minutes ago


    Kuala Lumpur, Malaysia Comfort Works Full time

    **About the Company**: Our online team delivers world-class service and pride ourselves on our 5-star reviews (don’t believe us? Google it yourselves). Comfort Works' mission is to rejuvenate tired sofas all across the globe. Through our platform, we give homeowners the ability to transform and customize their living space, all with a click of a button....

  • IT Support Officer

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Cultivar Staffing & Search Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaIT Support OfficerJob Description:We are seeking a like-minded individual to join the team as an IT Support Officer primarily responsible for end-users.The IT Support Officer will manage the back-end of our SAAS software and assist end-users with their queries. This role requires minimal programming...


  • Kuala Lumpur, Kuala Lumpur, Malaysia XS Full time

    XSは、優良金融ライセンスを保有するマルチアセット CFD ブローカーです。当社の活気あるチームにて、現在カスタマーサポート担当(日本語対応)を募集しています。当社は業界にて幅広く評価され、メキシコの UF Awards LATAM 2024 の「ベスト マルチアセット ブローカー -...

  • IT Support Officer

    2 weeks ago


    Kuala Lumpur, Malaysia Cultivar Asia Full time

    We are seeking like-minded individual to join the team as a IT Support Officer primarily responsible for end-users. **Key Responsibilities**: - **Back-End Management**: - Monitor and maintain the SAAS software to ensure optimal performance. - Perform regular system updates and maintenance tasks. - Troubleshoot and resolve technical issues related to the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Moomoo Financial Inc. Full time

    About the RoleWe are looking for an experienced Trade Support Officer who can provide top-notch support to our customers.This role involves responding to customer inquiries, resolving issues, and providing consultation services on our trading platform.


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Customer Success Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur, Malaysia inDriver Full time

    Kuala Lumpur, Malaysia - Shift work Now we're looking for a Customer Support Specialist based in our office in Kuala Lumpur. If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we're waiting for your CV!- mencionando esta vaga de emprego


  • Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type**:Logistics**: - Position Title**:Customer Service Officer (Sales Support)/ Sales Admin**: - Working Location: Loyang - Working Hours: 5.5 days, Mon - Fri (9 am - 6 pm) Sat (9 am - 1 pm) (alternate Saturday upon confirmation) - Salary Package: Basic Salary + AWS + Performance Bonus - Duration: Permanent Role **Key...

  • Customer Service Officer

    30 minutes ago


    Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type**:Logistics**: - Position Title**:Customer Service Officer (Sales Support)/ Sales Admin**: - Working Location: Loyang - Working Hours: 5.5 days, Mon - Fri (9 am - 6 pm) Sat (9 am - 1 pm) (alternate Saturday upon confirmation) - Salary Package: Basic Salary + AWS + Performance Bonus - Duration: Permanent Role **Key...


  • Kuala Lumpur, Malaysia Anradus Pte Ltd Full time

    Industry/ Organization Type: Industrial Machinery Installation & Rental - Position Title**:Customer Support Officer/ Customer Service Officer (Operations)**: - Working Location: Tuas - Working Hours: 5 Days, Tuesday - Friday (8 am - 6 pm)/ Sat (8 am - 5 pm) - Salary Package**:Basic Up to $2,800 + Variable bonus**: - Duration: Permanent **Key...


  • Kuala Lumpur, Malaysia coty Full time

    CUSTOMER SERVICE OFFICER (SOUTH EAST ASIA & ANZ), MALAYSIA The role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, as well as the Australia & New Zealand Business Unit for Luxury and Consumer Beauty...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sedgwick Claims Management Services Ltd Full time

    Job DescriptionWe are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur.Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.Manage inbound calls for Travel Claims enquiries.Assist customers from Singapore & Hong Kong with Mobile...


  • Kuala Lumpur, Malaysia The Makeover Guys Full time

    **The Role**: As the Customer Happiness Officer at The Makeover Guys, you will be part of the team that brings our customers on a positive journey! You are key in ensuring their happiness by providing a people-oriented experience through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient...


  • Kuala Lumpur, Malaysia The Makeover Guys Full time

    **The Role**: As the Customer Happiness Officer at The Makeover Guys, you will be part of the team that brings our customers on a positive journey! You are key in ensuring their happiness by providing a people-oriented experience through efficient and personalized support. You will also help to increase leads to sales conversion rate through efficient...


  • Kuala Lumpur, Malaysia Comfort Works Full time

    **The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...


  • Kuala Lumpur, Malaysia Comfort Works Full time

    **The Role** Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. **Key Responsibilities**: **Tracking Customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Singtel Group Full time

    Job Title: Business Support Officer (Credit Admin Executive)Description:We are seeking an experienced Business Support Officer to join our team as a Credit Admin Executive. In this role, you will provide administrative support to ensure efficient operation of the office and perform credit management activities.Responsibilities:Maintaining inventory of office...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Professional Real Estate & Property Management Company Full time

    A seasoned Management Support Officer is required to provide critical operational support at a shopping mall in Malaysia.Main Responsibilities:Maintain and improve cleanliness and hygiene standardsLead initiatives to enhance safety and complianceSupport daily administrative tasks and vendor coordinationThis role demands a resourceful, analytical individual...