Customer Support
2 weeks ago
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain a deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support.
**Salary**: RM5,000.00 - RM8,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Japanese (required)
Willingness to travel:
- 75% (preferred)
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