Customer Support Representative
4 weeks ago
Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.
As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System. You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.
**Responsibilities**
- Provide accurate and efficient resolution to customer issues, escalating complex problems to the appropriate internal teams when necessary.
- Document and track customer interactions, issues, and resolutions in our CRM system, ensuring thorough and accurate record-keeping.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support resources to empower customers and enhance self-service capabilities.
**Job Requirements**
- 1-3 year work experience is preferred; we will consider fresh graduates
- _Experience in 1 or several of the following: logistics, freight forwarding, customer service, and SaaS user support._
- Excellent written and verbal communication skills in English
- Passion for consistently delivering great customer experience
- Willingness to work on a shift basis with working evenings.
**What do we offer**
- Fast-paced growth within the tech space
- Competitive compensation
- International team collaboration
- Hybrid work
About Cargobase Incorporated in 2013, Cargobase was founded with the vision to improve the collaboration between shippers and logistics service providers through a user-friendly transportation management software solution. Our initial solution changed the way spot-freight procurement was done and quickly grew to become the leading enterprise software provider in this segment.
- Cargobase’s team_ is a unique blend of logistics and tech professionals. With our deep roots in the logistics industry, we understand the challenges shippers and LSPs face. Interwoven with a tech team devoted to building user-friendly products, we are proud to be transforming the TMS and logistics software space. Our team hails from over 10 nationalities and is spread out across USA, Europe, Asia and Africa. Simplified and automated freight for all, is our vision.
To realize that vision, our team at Cargobase dedicates our time, knowledge, skills, and efforts to develop the best transportation management software that will suit the needs of every company that offers transportation and freight services worldwide. Our modular transportation management software now serves as a platform that covers all modes of freight services. We provide customization options for all major languages, and our product is being utilized by leading shippers and logistics service providers worldwide.
-
Customer Support Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full timeGrowthfn is a dynamic and innovative organization seeking a skilled Customer Support Representative to join our BPO team. In this role, you will be responsible for providing real-time assistance to Korean-speaking customers through chat, ensuring a seamless customer experience.In this position, you will respond promptly to customer inquiries, troubleshoot...
-
Mandarin Customer Support Representative
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full timeJob Summary:As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for providing prompt and efficient support to our clients through various communication channels, including email, live chat, and phone. Your primary objective will be to assist customers with their inquiries,...
-
Customer Support Representative
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeJob SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations in Kuala Lumpur, Malaysia. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels.Main ResponsibilitiesDeliver outstanding customer service to clients...
-
Customer Support Representative
4 weeks ago
Kuala Lumpur, Malaysia Cargobase Full timeCargobase is looking for a **Customer Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Customer Service Representative
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeA Role for Customer Service ExcellenceWe are seeking an individual with strong communication skills in Vietnamese and English to join our team as a customer service representative. As L1.0 Technical Support, your role will be to deliver exceptional customer service and technical support to our clients.
-
Fundraising Specialist Intern
2 weeks ago
Kuala Lumpur, Malaysia SG Support Full timeJob Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...
-
Crypto Support Representative
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full timeCompany Overview:Bitunix is a rapidly growing company in the exciting world of digital assets. We value our employees and strive to create a positive and inclusive work environment. Our team is dedicated to providing exceptional customer support and ensuring the satisfaction of our clients.Job Description:We are looking for a highly motivated and experienced...
-
Customer Service Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full timeJob OverviewGrowthfn is seeking a highly skilled and customer-oriented Chat Support Representative to join our team. As a key member of our BPO team, you will be responsible for providing exceptional support to Korean-speaking customers through live chat.In this role, you will be the primary point of contact for customers, offering information, resolving...
-
Customer Support Representative
3 weeks ago
Kuala Lumpur, Malaysia EZYPAY Full time**About the Role** As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency. **What are we looking for?** To succeed in this role, you will need: - Minimum 3 years experience in a helpdesk, service desk or contact centre environment....
-
Customer Service Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Career International FOS Sdn Bhd Full timeJob OverviewCareer International FOS Sdn Bhd is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via phone, email, or chat.
-
Customer Service Representative
1 week ago
Kuala Lumpur, Malaysia GlobalBlue_IT Full timeThe Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...
-
Customer Success Representative
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full timeCustomer Success Representative - English (4.5k)The primary function of a Customer Success Representative is to serve as the main point of contact for clients, providing exceptional support and ensuring their overall satisfaction with our services.This role requires strong communication skills, the ability to handle multiple tasks simultaneously, and a...
-
Customer Success Representative
7 days ago
Kuala Lumpur, Malaysia Veeam Software Full timeThe Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...
-
Customer Success Representative
1 week ago
Kuala Lumpur, Malaysia Veeam Software Full timeThe Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...
-
Customer Support Representative
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia BD (Becton, Dickinson and Company) Full timeJob DescriptionThis position requires 1-5 years of technical/customer support experience with opportunities for accelerated growth. As a Customer Support Specialist, you will be the first point of contact for clients and the primary level of support.Your responsibilities will include accepting inbound calls from healthcare entities, obtaining necessary...
-
Mps Services Customer Service Representative
7 days ago
Kuala Lumpur, Malaysia Schlumberger Full time**Customer Service Representative**: - Technology | Manufacturing**Mission**: - The Customer Service Representative is responsible for providing and maintaining updated information for customers.**Responsibilities**: - These responsibilities are activities that correspond to the metro stops and key processes.- Invoice Intercompany Customer - Process...
-
Customer Support Representative
4 weeks ago
Kuala Lumpur, Malaysia EZYPAY Full time**About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...
-
Customer Support Representative
3 weeks ago
Kuala Lumpur, Malaysia EZYPAY Full time**About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...
-
Customer Support Representative
3 weeks ago
Kuala Lumpur, Malaysia EZYPAY Full time**About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...
-
Customer Success Representative
4 weeks ago
Kuala Lumpur, Malaysia Veeam Full timeThe Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...