Customer Success Representative

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time
Customer Success Representative - English (4.5k)

The primary function of a Customer Success Representative is to serve as the main point of contact for clients, providing exceptional support and ensuring their overall satisfaction with our services.

This role requires strong communication skills, the ability to handle multiple tasks simultaneously, and a passion for delivering outstanding customer experiences.

Responsibilities include responding to client inquiries, resolving issues in a timely and professional manner, and proactively seeking opportunities to upsell and cross-sell relevant products or services.

To be successful in this position, you must possess excellent problem-solving skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat
  • Respond to client inquiries in a timely and professional manner
  • Resolves issues efficiently and effectively
  • Upsell and cross-sell relevant products or services
  • Maintain accurate records of client interactions

Requirements:

  • Bachelor's Degree or equivalent in any discipline
  • Minimum 6 months of experience in customer support
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment
  • Positive attitude and passion for delivering outstanding customer experiences


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