Customer Success Manager
24 hours ago
Staple is an AI software startup that helps enterprises automate document processing at scale, enabling companies to more efficiently digitize, reconcile data and access powerful analytics to optimize decision making.
Staple's software can be deployed into multiple enterprise workflows, powered by our multi-language capability and our proprietary technology to rapidly deploy AI/ML models with little to no training time. We have already onboarded global institutions in BFSI, F&B, engineering and automotive industries, and our clients include banks, software companies and Fortune 500 companies.
In this pivotal role, you will be responsible for nurturing and expanding our existing customer relationships, ensuring the highest level of satisfaction and delivering exceptional customer experiences. Your goal will be to not only retain our valued customers but also to identify opportunities for account growth and increased engagement.
Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with existing customers, understanding their needs and ensuring their success with our products/services.
- Account Expansion: Identify opportunities for account growth and up-selling, working closely with the sales team to increase customer engagement and product adoption.
- Customer Feedback and Insights: Collect and analyze customer feedback to drive continuous improvement in our products and services.
- Onboarding and Training: Lead customer onboarding processes and provide ongoing training and support to maximize customer satisfaction and product utilization.
- Issue Resolution: Proactively identify and resolve customer issues and concerns, ensuring a high level of customer satisfaction.
- Renewal Management: Oversee the renewal process, ensuring a high retention rate among our customer base.
- Performance Metrics: Track and report on key customer success metrics, using data to inform strategies and decision-making.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, product development, and support, to ensure a cohesive customer experience.
- Customer Advocacy: Foster a community of customer advocates and leverage their feedback and experiences to enhance brand reputation and product offerings.
- Experience in customer success
- Proven experience in a customer success, account management, or similar role.
- Exceptional interpersonal and relationship-building skills.
- Strong problem-solving abilities and customer-centric mindset.
- Experience in managing customer expectations and expanding customer accounts.
- Excellent communication skills, both written and verbal.
- Ability to analyze data and derive insights to improve customer experience.
- Bachelor's degree in Business Administration, Marketing, or related field.
- Familiarity with CRM tools and customer success software.
- Ability to work in a fast-paced and dynamic environment.
- Team player with a strong sense of ownership and accountability.
This is a fantastic opportunity to join a forward-thinking company and play a key role in our growth and customer satisfaction. If you have a passion for customer success and a track record of excellence in this area, we would love to hear from you.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service and Consulting
IndustriesIT System Custom Software Development
#J-18808-Ljbffr-
Customer Success Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MVC Resources Full timeJob OverviewMVC Resources is seeking a highly motivated and experienced individual to join our team as a Customer Success Manager. This pivotal role is central to our belief that a dedicated, growth-focused team is the key to sustaining our momentum and achieving continuous success.Main ResponsibilitiesLead the end-to-end delivery of technical projects,...
-
Customer Success Manager
16 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zinit Asia Full timeAdd expected salary to your profile for insightsZINIT (zinit.com) is an innovative AI platform for businesses to buy and sell (B2B SaaS), using cutting-edge technologies for easy, transparent and efficient sourcing process. Due to steady growth in Malaysia, we are looking for a Customer Success Manager (CSM).The RoleThe Customer Success Manager plays a vital...
-
Customer Success
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MVC Resources Full timeCustomer Success & Implementation SpecialistMVC Resources Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaCurrently, we are seeking a highly motivated and exceptional individual to join our team as a Customer Success & Implementation Specialist in Kuala Lumpur, Malaysia. This pivotal role is central to our belief that a dedicated, growth-focused...
-
Customer Success Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ADP, Inc. Full timeWe are seeking a highly skilled Customer Success Manager to join our team in Malaysia. As a key member of our service team, you will play a crucial role in enabling our clients to be more effective employers by identifying, defining, and assessing their needs.Your primary responsibility will be to manage the helpdesk, assigning tickets to the team and...
-
Customer Success Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JurisTech Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from JurisTechRecruitment Team Lead at Juris TechnologiesJurisTech has been building sophisticated enterprise-class software for the biggest banks and largest enterprises in Malaysia for over 20 years. Our agile and robust software has won international awards and we...
-
Customer Success Coordinator
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mi 10Por Full timeAt Mi 10Por, we are seeking a highly skilled Customer Success Coordinator to join our team. The ideal candidate will be able to identify the needs of both new and current customers in order to aid them in their success using our product.Key Responsibilities:Work closely with cross-functional teams to communicate with all stakeholders in customer...
-
Senior Manager of Customer Success
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ciena Corporation Full timeCiena Corporation is looking for a Senior Manager of Customer Success to join our team in the ASEAN region. As a key member of our sales team, you will be responsible for ensuring that our customers' needs are met and exceeded.You will work closely with our pre-sales and post-sales teams to achieve annual sales targets and other corporate objectives. You...
-
Customer Success Leader
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full timeAbout the RoleWe are seeking a highly skilled Customer Success Leader to join our team at StoreHub.The ideal candidate will have experience in customer success, account management, or retail operations and be able to drive business growth through strategic partnerships and relationships.This is a full-time role that requires strong communication and...
-
Customer Success Lead
13 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia SHRIYO MARKETING SDN BHD Full timeQualificationsTo be successful as a Customer Success Lead, you will need to have at least 3 years of working experience in Key Account Management – Modern Trade (both IKA & LKA).You will also need to have a degree or diploma holder preferred, with result-oriented entrepreneurial and self-motivating skills.Strong interpersonal skills and ability to build...
-
Customer Success Advocate
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full timeAt SiteMinder, we value individual contributions to our success. We build diverse teams with unique voices, identities, backgrounds, experiences, and perspectives.We're a team of people who love technology, but know hoteliers just want simple solutions. Since 2006, we've been innovating our world-leading hotel commerce platform to help accommodation owners...
-
Customer Success Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Full timeVeeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.The Veeam Data Platform delivers a...
-
APAC - Customer Success Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Multiplier Technologies Pte. Ltd. Full timeCustomer Success Manager - APACMalaysia - RemoteWhat do we do?We're at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire limited to geographies, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can...
-
Customer Success Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Full timeVeeam empowers organizations to achieve radical resilience through data security, recovery, and freedom for their hybrid cloud. As a Customer Success Representative, you will play a crucial role in renewing customer maintenance contracts, providing quotes directly to customers and/or their assigned channel partners. Your objective is to ensure the best...
-
Customer Success Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Denave Full timeWe are looking for a Customer Success Representative to join our team at Denave. As an Inside Sales Representative, you will be responsible for building and maintaining strong relationships with existing and potential customers, providing exceptional customer service, and supporting sales efforts for our IT hardware products.Key Responsibilities:Customer...
-
Customer Success Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Full timeCustomer Success Representative - Hong KongDate of publication: 20 March 2025Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.With Veeam, organizations achieve radical resilience through data security, data...
-
Customer Success Executive
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bukku Accounting Full timeCustomer Success Executive (Accounting Software)Bukku is a well-funded and fast growing software company running the most-loved cloud accounting software currently being used by more than 10k SMEs in the country.We're looking for the right candidate to help take our customers' satisfaction to the next level; we want you to be part of the success story in...
-
Customer Success Strategist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognite AS Full timeAbout the RoleThe Customer Business Executive (CBE) team partners with our customers to build relationships, learn about their businesses, and drive value based on their desired outcomes. As a key member of this team, you will act as the primary customer advocate throughout the post-sale lifecycle, driving customer retention, expansion, and satisfaction.You...
-
Customer Success Advisor
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Success Representative
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full timeCustomer Success Representative - English (4.5k)The primary function of a Customer Success Representative is to serve as the main point of contact for clients, providing exceptional support and ensuring their overall satisfaction with our services.This role requires strong communication skills, the ability to handle multiple tasks simultaneously, and a...
-
Customer Success Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full timeJob OverviewHiredly X is seeking a Customer Success Specialist to lead project delivery, enhance customer experience, and drive product adoption. This role involves collaboration with software development teams, architects, and engineers to define project scope, requirements, and deliverables.