Customer Success Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

Project:

  • Retain a certain level of customer satisfaction according to internal metrics
  • Support the existing and new APAC Customers.

Role:

  • Conduct Customer Analysis and reporting to provide internal intelligence and insight to the organization, including Sales and Marketing teams
  • Implement and manage customer onboarding, guiding and training customers to familiarize with the platform

Must-have's:

  • 2-3 years of experience in customer success or account management for enterprise software, preferably with experience working with customers in the ANZ region
  • Demonstrated experience in successfully managing and coordinating the delivery of technical/software-led projects

Level / Grade:

  • Mid-level - under the customer success department and reporting to the Head of Customer Success

Location:

  • Hybrid (2 days a week in the office) based in KL

Recruiter:

Nicolas Lebrun - nico.l@capcon.asia

Learn more & connect with the recruiter: https://linktr.ee/nico_capcon

To apply:

Please do click the "apply" button or via our careers page below.

https://www.careers-page.com/capcon-asia/job/L68749X5

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