APAC Customer Success Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia NielsenIQ Full time

Job Summary

NielsenIQ is seeking a skilled Senior Business Analyst to join our APAC team. As a Senior Business Analyst, you will be responsible for Customer Success for the Consumer Insight Strategic Analytics & Insight Practice Area across APAC reporting into the SA&I Customer Success regional leader.

Core Responsibilities

  • Business Development
    • Collaborate with Regional Customer Success lead in managing practice area P&L including W&S and T&E budgets
    • Support hub strategy for market and product lines
  • Process Improvement
    • Coordinate and drive cross-training programs in order to maximize solution and delivery excellence, expertise, and staffing flexibility
  • Client Relationship Management
    • Represent Customer Success at key client meetings, Top-To-Top meetings, and key engagements as relevant
    • Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
  • Sales Enablement
    • Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables

Requirements

  • Proven track record in Analytics Consultancy/Market Research leadership roles
  • Expertise in (application of) Customer Insight Solutions preferred
  • Bachelor's Degree required, Master's preferred, or equivalent experience
  • Strong analytical skills
  • Proven sales acumen

About Us

NielsenIQ is the world's leading consumer intelligence company. We offer flexible working environment, volunteer time off, LinkedIn Learning, Employee-Assistance-Program (EAP). If you're passionate about driving business growth and innovation, we want to hear from you



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