Customer Success Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full time

As a Business Relationship Manager at Adventus Pte Ltd, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

You will lead and drive service delivery for assigned accounts, overseeing the successful implementation of projects and contracts.

Your key responsibilities will include managing and communicating with key stakeholders on daily operational support, monitoring and ensuring SLAs are met, and escalating issues for prioritization.

You will also be responsible for providing relevant reporting and trend analysis statistics to proactively support and improve customer business, identifying operational gaps and driving closure, both internally and externally.

Main Skills and Qualifications
  • Bachelor's degree in Information Technology, Information Systems, Computer Science, Business IT, or other relevant disciplines.
  • At least 2-3 years of experience in customer success, service delivery, or sales, with strong stakeholder management and IT support skills.
  • Ability to multi-task, handling a large portfolio of customer accounts, excellent communication skills with fluency in English and Mandarin.
  • Advantageous to have experience in managed print services, IP telephony, and cabling, IT outsourcing experience with proven track records preferred.
  • Proven success in achieving project milestones and broad technology awareness, possessing a full understanding of services required by the account.

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