Customer Success Representative

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

About Us

Trip.com Group is a leading global travel service provider, integrating travel resources from industry partners and helping travellers pursue their perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

Our team of over 30,000 employees spans across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and become the world's leading and most trusted family of online travel brands.

The Role

We are seeking a Customer Success Specialist who will be the highest point of escalation for our customers and partners. As a key member of our team, you will provide world-class service to improve customer retention and regain their confidence in Trip.com.

You will handle customer issues from various aspects of our business and work closely with the Customer Success Manager to continuously improve the customer experience.

Key Responsibilities



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