Customer Success

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

Key Projects

  • Lead end-to-end implementation of SaaS solutions for enterprise clients.
  • Manage technical integrations with cloud platforms (AWS, Azure, GCP).
  • Act as the primary contact for clients, ensuring smooth onboarding and adoption.
  • Work with internal teams to resolve implementation challenges and enhance customer experience.

Responsibilities

  • Own the entire customer implementation lifecycle, from onboarding to ongoing support.
  • Ensure integrations are delivered on time, within scope, and aligned with business needs.
  • Proactively identify and address technical and operational gaps for customers.
  • Facilitate customer training, workshops, and best practices for product adoption.

Must Have

  • 3+ years of experience in customer success, implementation, or technical account management.
  • Strong technical background (Computer Science, IT, or related field).
  • Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
  • Familiarity with project management tools (JIRA, Confluence, Trello).
  • Excellent problem-solving and stakeholder management skills.

Nice-to-have

  • Experience in SaaS, HR tech, or enterprise software.
  • Knowledge of Agile, Scrum, or DevOps methodologies.
  • Strong presentation and training capabilities.

Level / Grade

  • Report to the Head of Customer Experience.

Work arrangement / Location

  • Hybrid role based in KL
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