Customer Success
3 days ago
Key Projects
- Lead end-to-end implementation of SaaS solutions for enterprise clients.
- Manage technical integrations with cloud platforms (AWS, Azure, GCP).
- Act as the primary contact for clients, ensuring smooth onboarding and adoption.
- Work with internal teams to resolve implementation challenges and enhance customer experience.
Responsibilities
- Own the entire customer implementation lifecycle, from onboarding to ongoing support.
- Ensure integrations are delivered on time, within scope, and aligned with business needs.
- Proactively identify and address technical and operational gaps for customers.
- Facilitate customer training, workshops, and best practices for product adoption.
Must Have
- 3+ years of experience in customer success, implementation, or technical account management.
- Strong technical background (Computer Science, IT, or related field).
- Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
- Familiarity with project management tools (JIRA, Confluence, Trello).
- Excellent problem-solving and stakeholder management skills.
Nice-to-have
- Experience in SaaS, HR tech, or enterprise software.
- Knowledge of Agile, Scrum, or DevOps methodologies.
- Strong presentation and training capabilities.
Level / Grade
- Report to the Head of Customer Experience.
Work arrangement / Location
- Hybrid role based in KL
-
Customer Success
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MVC Resources Full timeCustomer Success & Implementation SpecialistMVC Resources Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaCurrently, we are seeking a highly motivated and exceptional individual to join our team as a Customer Success & Implementation Specialist in Kuala Lumpur, Malaysia. This pivotal role is central to our belief that a dedicated, growth-focused...
-
Customer Success
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeRegular Kuala Lumpur International Business Other Job ID:5506Update 2025-03-11Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry...
-
Customer Success
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeRegular Kuala Lumpur International Business Other Job ID:5506Update 2025-03-11Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry...
-
Customer Success
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia CARSON TECHNOLOGY SDN Full timeThis job is in Customer Success, with remuneration up to RM6,000. Off days: 8 per month. You might like this job because it involves refining service plans, maintaining customer data, and optimizing products.Monthly remuneration: Up to RM6,000 (Basis Salary + Overtime + Benefits)Working Hours: Morning shift 10am-10pm, Night shift 10pm-10amJob...
-
Customer Success
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia CARSON TECHNOLOGY SDN Full timeThis job is in Customer Success, with remuneration up to RM6,000. Off days: 8 per month. You might like this job because it involves refining service plans, maintaining customer data, and optimizing products.Monthly remuneration: Up to RM6,000 (Basis Salary + Overtime + Benefits)Working Hours: Morning shift 10am-10pm, Night shift 10pm-10amJob...
-
Customer Success Strategist
7 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeAbout the OpportunityWe are seeking a talented Customer Success Strategist to join our team at Recooty. As a key member of our service delivery team, you will be responsible for driving customer success through proactive service management and continuous improvement.Main Responsibilities:Develop and implement customer success strategies, ensuring alignment...
-
Customer Success Strategist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia LexisNexis Full timeAbout the RoleThe Customer Success Consultant is part of a team that drives customer success through better servicing and retaining customers. This role has three major responsibilities:To map out customer journeys, understand their pain points, and address them with effective solutions.To track customers' usage and build relevant programs to induce higher...
-
Customer Success Coach
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Food Market Hub Full timeCustomer Onboarding at Food Market HubWe are seeking a skilled Customer Onboarding Specialist to join our team at Food Market Hub. As a key member of our Customer Experience team, you will play a vital role in ensuring the success of our clients through seamless onboarding, effective training, and successful mapping of their onboarding journey.Key...
-
Customer Success Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ChatDaddy Full timeChatDaddy is a leading SaaS company specializing in WhatsApp automation and business communication solutions. Our mission is to help businesses streamline customer engagement, improve efficiency, and scale their operations using cutting-edge automation tools. We are a fast-growing team that values innovation, collaboration, and customer success.Job...
-
Customer Success Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Staple Full timeStaple is an AI software startup that helps enterprises automate document processing at scale, enabling companies to more efficiently digitize, reconcile data and access powerful analytics to optimize decision making.Staple's software can be deployed into multiple enterprise workflows, powered by our multi-language capability and our proprietary technology...
-
Specialist, Customer Success
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full timeSpecialist, Customer Success (English Speaker)Apply NowJob Title: Specialist, Customer Success (English Speaker)Job DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for a Specialist, Customer Success to join our team....
-
Customer Success Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full timeProject:Retain a certain level of customer satisfaction according to internal metricsSupport the existing and new APAC Customers.Role:Conduct Customer Analysis and reporting to provide internal intelligence and insight to the organization, including Sales and Marketing teamsImplement and manage customer onboarding, guiding and training customers to...
-
Customer Success Leader
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full timeAbout the PositionThis is a challenging opportunity to join our sales team as a Customer Success Leader, where you will be responsible for ensuring the successful implementation of our products and services with key corporate clients.You will work closely with our sales team to identify opportunities for growth and develop strategies to drive revenue...
-
Customer Success Representative
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Full timeVeeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.The Veeam Data Platform delivers a...
-
Customer Success Executive
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Dancom Group Full timeAbout Us:Dancom Group is a leading provider of innovative technology solutions and services. With a strong focus on customer satisfaction, we strive to deliver exceptional value to our clients. Our team of dedicated professionals is committed to driving innovation and helping our clients succeed.We're Seeking a Customer Success Executive:We are looking for a...
-
Customer Success Lead
23 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Staple Full timeJob DescriptionWe are seeking a highly skilled Customer Success Lead to join our team at Staple. In this pivotal role, you will be responsible for nurturing and expanding our existing customer relationships, ensuring the highest level of satisfaction and delivering exceptional customer experiences.Key ResponsibilitiesCustomer Relationship Management: Develop...
-
Customer Success Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cisco Systems, Inc. Full timeCisco Systems, Inc. is seeking a Customer Success Professional to join our team. As a key member of our security division, you will work closely with customers to ensure they achieve their desired outcomes with our solutions.About the Role:This role is responsible for driving the ultimate success of Cisco Security products for assigned customers. This...
-
Customer Success Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lendela Pte. Ltd. Full timeLendela Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Customer Success Specialist role at LendelaThis range is provided by Lendela. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeAbout LendelaFounded in 2018, Lendela is...
-
Customer Success Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PST Full timeKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Consultant
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia LexisNexis Full timeLexisNexis Federal Territory of Kuala Lumpur, MalaysiaCustomer Success ConsultantLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.About the RoleThe purpose of this role...