Customer Success Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

Hiredly X is seeking a seasoned Customer Success Manager to lead project delivery, enhance customer experience, resolve challenges, and drive product adoption through customer interaction and technical coordination.

About the Role
  • Lead end-to-end delivery of technical projects, ensuring alignment with business objectives
  • Collaborate with software development teams, architects, and engineers to define project scope, requirements, and deliverables
  • Manage implementation timelines, resources, and customer expectations across multiple accounts

We are looking for a skilled Implementation and Adoption Specialist who can oversee integration processes, ensure they are completed within the defined timeline and scope, and coordinate with internal teams and external partners to resolve implementation challenges and maintain project momentum.

Key Responsibilities
  • Proactively identify opportunities to enhance customer experience and drive product adoption
  • Gather and analyze customer feedback to inform product improvements and future development priorities
  • Facilitate communication between technical teams and non-technical stakeholders

In this role as a Technical Account Manager, you will serve as the primary point of contact for customers throughout the implementation process and beyond, develop and maintain strong relationships with key customers, addressing their technical issues and providing regular updates.

Requirements and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in customer success, implementation, or technical account management roles
  • Strong understanding of software implementation methodologies and best practices


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