Customer Success Manager
5 days ago
- A fully remote position
- To make a positive environmental and sustainability impact
- Start up working culture
About the Company
Our client is a solution provider who helps kitchens to reduce food waste, cut costs, and shrink their environmental footprint.
About the Job
Reporting to the Customer Success Lead, you will:
- Be the main point of contact for assigned accounts.
- Build strong relationships with key stakeholders (chefs, GMs, F&B teams).
- Conduct check-ins and reviews to share insights and track KPIs.
- Support onboarding and run user training sessions.
- Set up devices and dashboards to fit customer operations.
- Monitor usage data to drive improvements.
- Identify upsell opportunities with Sales.
- Collaborate with Marketing on success stories.
- Share customer feedback with Product and Tech for enhancements.
Skills and Experience Required
- Minimum years in Customer Success, Sales Account Management, or Hospitality Operations (hotel/F&B a plus).
- Strong communication and relationship-building skills.
- Comfortable with data dashboards and turning insights into stories.
- Hands-on, execution-focused mindset.
Skills
No additional skills required.
Qualifications
No additional qualifications required.
Education
Bachelor Degree.
-
Customer Success Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hextech Vision Sdn Bhd Full timeThis role revolves around customer satisfaction and growth. As a Customer Success Manager at Hextech Vision Sdn Bhd, you will be responsible for fostering strong relationships with clients to ensure their success.Key ResponsibilitiesYou will act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions in...
-
Customer Success Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full timeProject:Retain a certain level of customer satisfaction according to internal metricsSupport the existing and new APAC Customers.Role:Conduct Customer Analysis and reporting to provide internal intelligence and insight to the organization, including Sales and Marketing teamsImplement and manage customer onboarding, guiding and training customers to...
-
Customer Success Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Staple Full timeStaple is an AI software startup that helps enterprises automate document processing at scale, enabling companies to more efficiently digitize, reconcile data and access powerful analytics to optimize decision making.Staple's software can be deployed into multiple enterprise workflows, powered by our multi-language capability and our proprietary technology...
-
Customer Success Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia ChatDaddy Full timeChatDaddy is a leading SaaS company specializing in WhatsApp automation and business communication solutions. Our mission is to help businesses streamline customer engagement, improve efficiency, and scale their operations using cutting-edge automation tools. We are a fast-growing team that values innovation, collaboration, and customer success.Job...
-
Customer Success Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zinit Asia Full timeAdd expected salary to your profile for insightsZINIT (zinit.com) is an innovative AI platform for businesses to buy and sell (B2B SaaS), using cutting-edge technologies for easy, transparent and efficient sourcing process. Due to steady growth in Malaysia, we are looking for a Customer Success Manager (CSM).The RoleThe Customer Success Manager plays a vital...
-
Customer Success Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full timeHiredly X is seeking a seasoned Customer Success Manager to lead project delivery, enhance customer experience, resolve challenges, and drive product adoption through customer interaction and technical coordination.About the RoleLead end-to-end delivery of technical projects, ensuring alignment with business objectivesCollaborate with software development...
-
Customer Success Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeA fully remote positionTo make a positive environmental and sustainability impactStart up working cultureAbout The CompanyOur client is a solution provider who helps kitchens reduce food waste, cut costs, and shrink their environmental footprint.About The JobReporting to the Customer Success Lead, you will:Be the main point of contact for assigned...
-
Customer Success Manager
16 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia SAP Full timeJob DescriptionThis role involves working closely with customers to understand their business needs, identify areas for improvement, and develop strategies to drive success with SAP solutions. The ideal candidate will have a strong background in customer-facing roles, excellent communication skills, and the ability to navigate complex technical...
-
Customer Success
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MVC Resources Full timeCustomer Success & Implementation SpecialistMVC Resources Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaCurrently, we are seeking a highly motivated and exceptional individual to join our team as a Customer Success & Implementation Specialist in Kuala Lumpur, Malaysia. This pivotal role is central to our belief that a dedicated, growth-focused...
-
Customer Success Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeA fully remote positionTo make a positive environmental and sustainability impactStart up working cultureAbout the CompanyOur client is a solution provider who helps kitchens to reduce food waste, cut costs, and shrink their environmental footprint.About the JobReporting to the Customer Success Lead, you will:Be the main point of contact for assigned...
-
Customer Success Manager
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia SITA Full timeOverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...
-
Customer Success Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full timeCompany DescriptionConnecting your potential with possibility at SEEK. At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education...
-
Customer Success Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Blend-ed Full timeBlend-ed Learning Cloud is a modern, AI-powered Learning Management System (LMS) designed for organizations that prioritize engagement, scale, and simplicity in training. From fast-growing startups to established enterprises, our platform powers learning experiences that help people grow faster and smarter.We're a bootstrapped, product-focused team that...
-
Customer Success Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia CloudFlare Full timeAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding...
-
Customer Success Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Jobstreet by SEEK Full timeAdd expected salary to your profile for insightsConnecting your potential with possibility at SEEKAt SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to...
-
Customer Success Account Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Microsoft Corporation Full timeBukit Jalil, Federal Territory of Kuala Lumpur, MalaysiaShare jobDate postedJob number: 1796163Work site: Up to 100% work from homeTravel: 0-25 %Role type: Customer Success Account ManagementEmployment type: Full-TimeOverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to...
-
Customer Success Services Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oracle Full timeAs a Senior Manager, Customer Success Services at Oracle, you will lead a high-performing team of Customer Success Managers in driving operational excellence and building team capability. This role is accountable for ensuring consistent value delivery to Oracle's SaaS customers across the ASEAN region.">Key Responsibilities:Lead, coach, and develop a...
-
Customer Success
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full timeThis job is for a Customer Success & Implementation Specialist. You might like this job because you will lead project delivery, enhance customer experience, resolve challenges, and drive product adoption through customer interaction and technical coordination.ResponsibilitiesLead end-to-end delivery of technical projects, ensuring alignment with business...
-
Senior Customer Success Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full timeJoin us at The Access Group as a Customer Advocacy Expert! We're seeking a seasoned professional to lead our team of Customer Success Managers (CSMs) in driving customer success.This role requires a proven track record of success in client-facing roles, with expertise in analysing complex problems, developing creative solutions, and communicating effectively...
-
Technical Customer Success Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bukku Full timeCustomer Support RoleWe're looking for a skilled individual to join our team as a Technical Customer Success Manager. This role involves providing exceptional support to customers, managing technical issues, and fostering strong relationships with clients.Bukku is a rapidly growing company that aims to revolutionize the way small businesses operate. We're...