Customer Success Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia MVC Resources Full time
Job Overview

MVC Resources is seeking a highly motivated and experienced individual to join our team as a Customer Success Manager. This pivotal role is central to our belief that a dedicated, growth-focused team is the key to sustaining our momentum and achieving continuous success.

Main Responsibilities
  • Lead the end-to-end delivery of technical projects, ensuring seamless alignment with overarching business objectives.
  • Work closely with software development teams, architects, and engineers to define clear project scopes, requirements, and deliverables.
  • Manage implementation timelines, resource allocation, and customer expectations across multiple accounts to ensure successful outcomes.
  • Act as the primary point of contact for customers throughout the implementation process and provide ongoing support post-implementation.
Key Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in customer success, implementation, or technical account management.
  • Strong understanding of software implementation methodologies and industry best practices.
  • Proficiency in project management and customer relationship management tools (e.g., Jira, Confluence, Trello).

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