Customer Success Advocate

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SiteMinder Full time

At SiteMinder, we value individual contributions to our success. We build diverse teams with unique voices, identities, backgrounds, experiences, and perspectives.

We're a team of people who love technology, but know hoteliers just want simple solutions. Since 2006, we've been innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online quickly and simply.

From boutique hotels to big chains, we've helped everyone find and book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

We support 44,500 hotels in 150 countries, processing over 100 million reservations every year with our technology.

About the Customer Success Advisor Role

The Customer Success Advisor works closely with regional teams to retain and optimize customers, increasing customer lifetime value.

  • Be a trusted advisor to customers, helping them achieve their goals and maximize product value.
  • Proactively identify customer needs and challenges, developing solutions to optimize their experience.
  • Effectively manage conflict, negotiate contract terms, and meet targets related to customer retention.
  • Analyze customer data to identify trends, opportunities for improvement, and potential churn risks.
  • Become a subject matter expert on customer retention drivers, providing valuable insights to the business.


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