Customer Support Representative

7 months ago


Kuala Lumpur, Malaysia Cargobase Full time

Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management.

As a Customer Support Representative, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our Transportation Management System. You will play a crucial role in building and maintaining positive relationships with our customers, addressing their inquiries, troubleshooting functional issues, and advocating for their needs within the organization.

**Responsibilities**
- Provide accurate and efficient resolution to customer issues, escalating complex problems to the appropriate internal teams when necessary.
- Document and track customer interactions, issues, and resolutions in our CRM system, ensuring thorough and accurate record-keeping.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and other support resources to empower customers and enhance self-service capabilities.

**Job Requirements**
- 1-3 year(s) work experience is preferred; we will consider fresh graduates
- _Experience in 1 or several of the following: logistics, freight forwarding, customer service, and SaaS user support._
- Excellent written and verbal communication skills in English
- Passion for consistently delivering great customer experience
- Willingness to work on a shift basis with working evenings.

**What do we offer**
- Fast-paced growth within the tech space
- Competitive compensation
- International team collaboration
- Hybrid work

About Cargobase Incorporated in 2013, Cargobase was founded with the vision to improve the collaboration between shippers and logistics service providers through a user-friendly transportation management software solution. Our initial solution changed the way spot-freight procurement was done and quickly grew to become the leading enterprise software provider in this segment.
- Cargobase’s team_ is a unique blend of logistics and tech professionals. With our deep roots in the logistics industry, we understand the challenges shippers and LSPs face. Interwoven with a tech team devoted to building user-friendly products, we are proud to be transforming the TMS and logistics software space. Our team hails from over 10 nationalities and is spread out across USA, Europe, Asia and Africa. Simplified and automated freight for all, is our vision.

To realize that vision, our team at Cargobase dedicates our time, knowledge, skills, and efforts to develop the best transportation management software that will suit the needs of every company that offers transportation and freight services worldwide. Our modular transportation management software now serves as a platform that covers all modes of freight services. We provide customization options for all major languages, and our product is being utilized by leading shippers and logistics service providers worldwide.



  • Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for a **Customer Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...


  • Kuala Lumpur, Malaysia XIPAT Flexible Solutions Company Limited Full time

    **This is a Remote position**_ **1. Responsibilities** - Answering questions about features and documenting any technical issues, and passing them on to the product team - Creating support tasks for the team - Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...


  • Kuala Lumpur, Malaysia KAALI HR SDN BHD Full time

    Malaysian Customer Support Representative (English Speaker) Location: Kuala Lumpur **Salary**: RM 3800 to RM 4200 **Responsibilities**: - This is a full-time hybrid role for a Malaysian Customer Support Representative at located in Kuala Lumpur, with flexibility for work. As a customer service agent, you will act as a liaison, provide product and service...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    Customer Support Representative (Mandarin Speaker) About Ezypay Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries...


  • Kuala Lumpur, Malaysia Huntsman Full time

    Job Description: Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Representative. Huntsman Performance Products (HPP) is looking for a Customer Service Representative to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual is an important member of a team that...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity**: Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Customer Sucess Representative! The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding. As...


  • Kuala Lumpur, Malaysia StreamYard Full time

    Who are we?? Live streaming is a great medium for storytelling - and telling great stories benefits everyone. Whether you're a creator, content marketer, entrepreneur, or just someone with something to say, live streaming is an exciting and effective way to spread your message. But live streaming tools are very complicated. You shouldn't need to spend...

  • Customer Support

    6 months ago


    Kuala Lumpur, Malaysia OX HR Consultancy Full time

    **Customer Support Representative** **Responsibilities**: - Assist customers with product inquiries, troubleshooting, and issue resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Collaborate with other teams to resolve customer issues promptly. - Keep accurate records of customer interactions and...


  • Kuala Lumpur, Malaysia Ezypay Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia Ezypay Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia EZYPAY Full time

    **About Ezypay** Ezypay is a multi award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **THE OPPORTUNITY** Our partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Customer Service Representative! The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding. As...


  • Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The Role Join our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. - Handle complaints and provide appropriate solutions. - Maintain quality and standards by following company guidelines and policies. Skills & Experience Required - Excellent and highly effective verbal and written...


  • Kuala Lumpur, Malaysia growthfn Full time

    **Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Kuala Lumpur, Malaysia growthfn Full time

    **Customer Service Representative** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Kuala Lumpur, Malaysia Ria Full time

    We are actively looking for a dynamic and customer-focused individual to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to...


  • Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

    We are seeking a dedicated and Vietnamese-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will be responsible for providing exceptional customer support and assistance to our customers through various social media channels. Fluency in Vietnamese and strong communication skills in both Vietnamese and...


  • Kuala Lumpur, Malaysia Wirex Full time

    **ABOUT US** We’re Wirex and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them - like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world’s first cryptocurrency rewards scheme. Our vision is a...