
Customer Support
4 weeks ago
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are:
- 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world.
2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
**Qualifications**:
**Education background**:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
**Work experience**:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
**Required Interpersonal Skills**:
- Customer Service orientation
- Customer Results/Solutions focussed
- Customer Expectations Management
- Active Listening Skills
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Able to receive continuous feedback and work in a fast-paced working environment
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
**- Must be able to speak, read and write the required language to support**
**Technical Skills**:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
**Responsibilities**:
(May perform other duties as requested that may not be specifically addressed in this document)
**Overview of CSS Role**:
- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers
**Responsibilities and Accountabilities**
- Support customers to place online orders with the client
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client
**Job Type**: Permanent
Pay: RM7,000.00 - RM9,000.00 per month
-
Support Services Associate
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full timeAbout This Opportunity:We are seeking an experienced Business Support Associate to join our team at Persol Apac Business Support Services Sdn Bhd.This role involves providing exceptional support services to ensure smooth execution of business operations.Main Responsibilities:Operational Support: Ensure quality and customer service expectations are...
-
Business Support Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full timeJob Description:Federal Territory of Kuala Lumpur, MalaysiaJob Title: Business Support AssociatePersol Apac Business Support Services Sdn Bhd Federal Territory of Kuala Lumpur, MalaysiaKey Responsibilities:Ensure smooth execution of business operations by meeting quality and customer service expectations.Manage all administrative tasks including:Pre-Payroll...
-
Brand Development Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeJob OverviewWe are seeking a highly skilled Assistant Marketing Manager to join our team at SG Support. In this role, you will be responsible for supporting the development and implementation of our marketing strategy, including the planning and execution of multi-channel campaigns and brand initiatives.Responsibilities:Assist in the planning and execution...
-
Digital Marketing Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeAbout This RoleAt SG Support, we're looking for a talented Assistant Marketing Manager to help us drive our marketing efforts forward. As a key member of our marketing team, you will be responsible for supporting the execution of multi-channel campaigns, brand initiatives, and digital strategies.Your Key Responsibilities Will Include:Assisting in the...
-
Marketing Team Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeJob DescriptionWe are seeking a skilled Assistant Marketing Manager to join our team at SG Support. As a key member of our marketing department, you will be responsible for assisting in the planning and execution of multi-channel campaigns, brand initiatives, and digital strategies.Key Responsibilities:Campaign Management – Assist in planning and executing...
-
Client Services Professional
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full timeRole Overview:Sigma Gamma (SG) Support, a leading non-profit organization, is seeking an experienced Client Services Executive to join their team. As a key member of the Client Services department, you will play a crucial role in delivering exceptional service to charity partners, ensuring seamless execution of tasks, and driving impactful fundraising...
-
Customer Support
3 weeks ago
Kuala Lumpur, Malaysia Explosoft International Sdn Bhd Full time**Requirements**: - Required languages(s): English, Bahasa Malaysia & Chinese. **Responsibilities**: - Answering clients about all technical support questions - Resolve issues reported by customers, liaise with technical team as and when needed. - Ensure customers are fully satisfied with the efficient and excellent services provided at all times. -...
-
Customer Support Representatives
4 weeks ago
Kuala Lumpur, Malaysia XIPAT Flexible Solutions Company Limited Full time**This is a Remote position**_ **1. Responsibilities** - Answering questions about features and documenting any technical issues, and passing them on to the product team - Creating support tasks for the team - Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...
-
Customer Support Professional
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full timeJob Description:The Customer Success Specialist plays a vital role in ensuring the satisfaction of our customers. As the primary contact for customers using our website shopping channel, you will be responsible for responding to their requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and...
-
Customer Support Expert
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeBybit is seeking a Senior Customer Experience Representative to join our team in Kuala Lumpur, Malaysia. In this role, you will provide real-time support via live chat and ensure a seamless experience for our customers.We are looking for a skilled professional with a strong background in customer service and the ability to work in a 24/7 rotational schedule,...
-
Customer Support Agent
4 weeks ago
Kuala Lumpur, Malaysia Pertiwi Oligo Sdn Bhd Full time**About Oligo Business Services**: Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave...
-
Customer Support Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Asiapools (M) Sdn Bhd Full timeWe are Asiapools (M) Sdn Bhd, a leading provider of swimming pool products and services. We are seeking a talented Customer Support Expert to join our team and help us deliver exceptional customer experiences.About the RoleThis is an exciting opportunity for a motivated individual to work with us in providing top-notch customer support. As a Customer Support...
-
Malaysia Customer Support
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full timeBenefits and RewardsWe offer a competitive package of benefits and rewards to our employees, including:KWSP, EPF, and SOCSOPerformance BonusMedical & Insurance CoverageYearly IncrementCareer Progression opportunitiesTraining providedEPF / SOCSO / PCBMedical and Hospitalisation LeaveJob DescriptionWe are seeking a dedicated Malaysia Customer Support...
-
Customer Support Liaison
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pine Labs Full timePine Labs is a leading merchant commerce platform that empowers businesses to fuel their entrepreneurial spirit. Our deep technology enables us to build and host fintech products, from digital payments to loyalty solutions.Job Description:We are seeking a Customer Support Specialist to join our team in Kuala Lumpur, Malaysia. The successful candidate will be...
-
Customer Support Associate
3 weeks ago
Kuala Lumpur, Malaysia Alchemy Global Solutions SDN BHD Full timeAre you a fresh grad or a customer-oriented individual who’s looking for a change in career? We are scouting for Customer Support Associate to be the go-to resource for our valued customers to obtain clarification when needed, provide a possible workaround, and support any technical matters. In this role, your main priority is to drive excellent support...
-
Customer Support Officer
3 weeks ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeCustomer Success Officer Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...
-
Customer Support Representative
1 week ago
Kuala Lumpur, Malaysia Cargobase Full timeCargobase is looking for a **Customer Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...
-
Customer Support Advisor
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeJob DescriptionThis role is for a Customer Support Advisor who will be handling customer inquiries and providing assistance to resolve their concerns. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment.Provide accurate and satisfactory answers to customer queries and...
-
Customer Support Liaison
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia JOB EXPERT GROUP Full timeAt JOB EXPERT GROUP, we are seeking a highly skilled Customer Support Liaison to join our team. As a key member of our Client Services team, you will be responsible for delivering exceptional customer experiences through live chat, email, and phone support.Key Responsibilities:Deliver outstanding day-to-day customer support, ensuring alignment with quality...
-
Customer Support Associate
3 weeks ago
Kuala Lumpur, Malaysia Wise Full timeWe're looking for a Customer Support Associate to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise's mission in helping our customers have a great experience when using Wise. **Your mission**: **The role will give you the opportunity to**: - **Be flexible** working during business hours but sometimes...