Application Consultant
1 month ago
This job is for an Application Consultant. You'll prepare reports, support customers on the ticketing platform, and create training materials. You might like this job because it offers diverse responsibilities and interaction with clients.
Puchong
Full-Time
Job Description- Prepare daily timesheet, weekly work plan, and tickets analysis reports.
- Support customers' tickets including call, chat, and tickets on the freshwork ticketing platform.
- Adhere to support ticket SOP including writing a summary for each resolved ticket, updating the MS Teams conversation link onto tickets, and others.
- Prepare solution article for clients reference.
- Prepare training materials and conduct training to clients.
- Perform internal testing on updated applications and liaise with the tech team for resolution of bugs.
- Any other reasonable responsibilities assigned by management from time to time.
- Possess a Diploma or Degree in any Business Information System, Business Analyst, Business Administration, or any equivalent.
- Fresh graduates are encouraged to apply.
- Good communication skills and able to speak and write in Chinese fairly well.
- Have a positive mindset and willing to learn.
- Customer oriented, confident and highly motivated.
- Resourceful, initiative and able to work independently as well as a team when needed.
- Experience in conducting training or public speaking will be advantageous.
Customer Service
Customer Relationship Management
Customer Inquiries
Customer Support
Additional Info Company ActivityLast active - few days ago
Experience Level#NoExperienceNeeded
Entry Level
Job SpecialisationGeneral IT, System & IT Helpdesk / Database Administrator
Company Profile Hiredly X Consulting • Up to 10 employeesHiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.
We help employers screen and source the best candidates through exclusive access to our job portal database. Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.We are on an unwavering mission to be Asia’s most loved job search platform; helping people discover any job with any employer in the market.
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