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Oliver Wyman

4 months ago

Kuala Lumpur, Malaysia Oliver Wyman Group Full time

Who we are

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Job overview

Oliver Wyman is seeking an exceptional Executive Assistant Manager to join our Kuala Lumpur office.  The EA Manager will be responsible for leading a team of Executive Assistants and Team Assistants who provide remote support to Partners and Principals across the Asia Pacific region.   The role includes EA support to a Partner and includes broader office and firm event engagement, as well as collaboration with other Support Professional functions, with a focus on client impact.  There is also opportunity to engage and contribute to Oliver Wymanâs unique culture, helping us to foster an inclusive environment in which our talented and diverse team can thrive.

Key responsibilities

  • Provide EA support to OW Partner with strategic calendar management, scheduling internal and external meetings, communicating with clients and support staff as required, with focus on Partner priorities and business objectives.
  • Maintain and update client contacts and business activities in CRM database.  Proactively spot clients that havenât been called upon and/or who need follow-up.
  • Proactive and effective management of all travel for optimal time management.
  • Assist with scheduling for complex projects as requested by the Partner and/or project team.
  • Central point of contact for all assigned Partner administrative needs, including timesheets and timely expense submission.
  • Management of Partner related invoices, liaising with the OW iProcurement support team.
  • Collaborative liaison with other support functions with focus on client impact and teaming.
  • Develop excellent rapport with client assistants to facilitate access to client project teamâ.
  • Understand expectations and demonstrate commitment to the wider team, including providing back-up coverage as needed.
  • Management and leadership of direct reports to ensure excellent client service and executive administration support to all APR Partner and Principal teams, aligning with OW EA Professional Development Framework and Support Professional competencies.
  • First point of contract for all direct reports for EA operational challenges and conflicts, able to provide effective solutions.
  • Lead team with setting and achieving individual and team performance objectives by leading, coaching and mentoring, utilizing the EA PDF to support career development opportunities.
  • Collect feedback and conduct light touch (check-in) process for mid-year performance review.
  • Lead the year-end review process for all direct reports, in collaboration with Regional Manager for calibration of performance reviews.  Write and conduct year-end performance reviews.
  • Manage performance issues in conjunction with EA Management and APR SPTM.
  • Identify skills and learning gaps for team and support on-going training and development, leveraging available platforms (Degreed).

Experience required

  • Minimum five yearsâ experience working in an administrative or customer service position.
  • Three to five years' experience of people and team management.
  • Experience in financial services, management consultancy and/or a professional services environment a plus.  
  • Excellent knowledge of Outlook, Word, PowerPoint, and Excel required. 
  • Knowledge of CRM (Microsoft Dynamics) would be beneficial but not required.

Skills & attributes

  • Thrives in a fast-paced environment, loves solving problems and focused on client service.
  • Good judgement and ownership mentality.
  • Strong organisational skills and detail orientation, with demonstrated ability to prioritise and multi-task.
  • Strong decision-making capabilities and excellent time management skills.
  • Superior written and verbal communication skills.
  • Team player who is willing to pitch-in and able to adapt to different working styles and preferences.
  • Empathetic and approachable, with a positive and inclusive attitude.

What we offer

  • Growth Culture: Extensive learning & development opportunities, annual performance review process & discretionary performance bonuses. 
  • Inclusive and diverse workplace culture: dedicated Inclusion, Diversity & Belonging team, and passionate employee resource groups.
  • Comprehensive Benefits: From day one of employment, youâll have access to full array of benefits for your financial, health and well-being. 
  • Work-Life Balance: We support a healthy work-life balance for our employees, recognizing the important of personal time and fulfilment outside of work, including a hybrid working model.Â