Oliver Wyman

5 months ago

Kuala Lumpur, Malaysia Mercer Full time

**About Oliver Wyman**
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

**Job Overview**

The Team Assistant (TA) is responsible for supporting Principals including but not limited to calendar management, travel logistics & administration.

**What You Will Do**

**Calendar Management & Travel Arrangement**
- Maintain diaries for Oliver Wyman Principals and other key stakeholders, scheduling internal and external meetings, communicating with clients and internal Partners, Consultants and Support Professional colleagues
- Develop understanding of Principal and key stakeholders’ scheduling and travel preferences. Coordinate travel efficiently by grouping client meetings where possible ("you're in Melbourne to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months")

**Business Development**
- Maintain and update current list of contacts and business activities in CRM database
- Track and maintain sales activity/pipeline working with Executive Assistants
- Execute requested follow-up calls for client mailings/marketing events

**Daily administration**
- Manage documents: printing & binding in local office when requested
- Preparation of timesheets for each assigned Principal or key stakeholder
- Expense support using iExpense

**Team Support**
- Provide coverage for Assistants who are out of the office to ensure seamless support to Principals/Partners
- Support broader office activities when required, helping with Happy Hours or other social activities as needed

**Adhoc**
- Willing to take on other adhoc duties, supporting the business and office. This may include but not limited to - arranging office supplies, organizing events, including Partner visits, client forums and lunches

**What You Will Bring**
- At least two to three years’ experience at working in an administrative /Team Assistant position
- Experience in financial services, management consultancy and/or a professional services environment a plus
- Demonstrated high level of client service in an office or professional environment
- Fluency in English required
- Proficiency working with Microsoft Office Suite
- Basic knowledge of CRM (Microsoft Dynamics) a plus
- Good judgement
- Ownership mentality
- Empathetic, courteous, positive demeanor
- Strong organizational skills with demonstrated ability to prioritize and multiple task
- Ability to work in fast-paced environment and be detail-oriented
- Resourceful and proactive
- Strong problem-solving skills and decision making capabilities
- Superior written and verbal communication skills
- Good time-management skills
- Team player who is able to work with different personalities and working styles

**What we offer**:

- Competitive compensation & performance-based bonuses
- 25 days of vacation leave, plus recharge days and free time
- Support for flexible working arrangements and hybrid working models
- Commitment to work life balance through various wellbeing initiatives
- Employee assistant program with access to free counselling and wellbeing coaching
- Extensive learning and development programs
- Inclusive and diverse workplace culture with various employee resource group

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